Hybrid ICT Customer Support Agent

NSW Department of Planning, Housing and Infrastructure; Orange City Council; Hybrid; AUD 87,000 - 95,000; Full time

Job summary

NSW Department of Planning, Housing and Infrastructure is seeking an ICT Customer Service Agent to be the first point of contact for technology support. You will join a friendly service desk team and guide customers through solutions, connecting them with the right experts to resolve issues.

The role includes a comprehensive 6-week training program at the Orange office, with flexible work arrangements allowing up to 2 days from home.

Qualifications

• Strong communication and customer service skills.
• Ability to explain information clearly and simply.
• Calm, professional approach under competing priorities.

Responsibilities

• Serve as the first point of contact for customers needing technology support.
• Guide customers through solutions and connect them with the right team.
• Contribute to timely, accurate and positive customer interactions.

Skills

Excellent communication

Customer service mindset

Problem solving

Calm under pressure

Job description

NSW Department of Planning, Housing and Infrastructure is seeking an ICT Customer Service Agent to be the first point of contact for technology support. You will join a friendly service desk team and guide customers through solutions, connecting them with the right experts to resolve issues.

The role includes a comprehensive 6-week training program at the Orange office, with flexible work arrangements allowing up to 2 days from home.