Youth Justice ICT Support Specialist (Hybrid)

NSW Department of Communities and Justice; Sydney; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flex leave

Fitness Passport

Generous leave entitlements

Job summary

NSW Department of Communities and Justice is seeking a customer-focused Service Product Support Officer to provide ICT support for Youth Justice NSW staff and critical business applications. You will troubleshoot incidents, coordinate service requests, manage user access, and develop specialist knowledge of CIMS and NSW youth justice processes.

You will work in Parramatta in a hybrid role, offering flexible work options, professional development, and a pathway to meaningful public service

Qualifications

• Experience providing Tier 2 ICT or application support in a complex environment.
• Strong troubleshooting, analytical and problem-solving capabilities.
• Excellent attention to detail and accurate record keeping.
• Strong communication and stakeholder engagement skills.
• Ability to quickly learn and apply business processes, systems and legislative requirements.
• Knowledge of Youth Justice operations, CIMS, and the NSW youth justice system preferred.

Responsibilities

• Provide high-quality ICT support that enables staff to deliver critical Youth Justice services.
• Troubleshoot and resolve incidents and service requests across applications, systems, and infrastructure.
• Coordinate timely responses and keep users informed throughout the support process.
• Manage user access and permissions in line with organisational policies and security requirements.
• Develop and maintain support documentation to improve service continuity and minimise disruptions.
• Apply and maintain knowledge of CIMS, Youth Justice legislation, custodial and community supervision orders, intervention programs, and the NSW judicial system relating to young offenders.

Skills

Tier 2 ICT support

Troubleshooting

Analytical thinking

Attention to detail

Stakeholder engagement

Business processes knowledge

Tools

CIMS

Job description

NSW Department of Communities and Justice is seeking a customer-focused Service Product Support Officer to provide ICT support for Youth Justice NSW staff and critical business applications. You will troubleshoot incidents, coordinate service requests, manage user access, and develop specialist knowledge of CIMS and NSW youth justice processes.

You will work in Parramatta in a hybrid role, offering flexible work options, professional development, and a pathway to meaningful public service