Hybrid Home Lending Relationship & Retention Specialist

Bendigobank; Greater Bendigo; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Education reimbursement

Employee assistance program

Job summary

Bendigo Bank is hiring a Home Lending Retention Specialist in Australia. The role focuses on nurturing and growing customer relationships to improve loyalty, with holistic conversations and tailored lending solutions.

You will collaborate across Retail and Third-Party Banking channels and work in a hybrid model, balancing in-office and remote activities. Ideal candidates have proven personal or home lending experience, strong customer service skills, and the ability to work within a virtual

Qualifications

• Proven lending/loan servicing experience with knowledge of lending policies.
• Strong customer service background and ability to deepen relationships.
• Comfort with virtual team environments and adapting to change.

Responsibilities

• Nurture and grow customer relationships to improve loyalty.
• Facilitate holistic conversations and tailor offerings to needs.
• Collaborate with Retail, Third Party and internal teams to achieve outcomes.

Skills

Home lending experience

Customer service

Relationship building

Virtual teamwork

Holistic customer conversations

Tools

LINX

3270

C360

Valex

Job description

Bendigo Bank is hiring a Home Lending Retention Specialist in Australia. The role focuses on nurturing and growing customer relationships to improve loyalty, with holistic conversations and tailored lending solutions.

You will collaborate across Retail and Third-Party Banking channels and work in a hybrid model, balancing in-office and remote activities. Ideal candidates have proven personal or home lending experience, strong customer service skills, and the ability to work within a virtual