Patient Experience Advisor - Hybrid Health Support

Easykind; Melbourne; Hybrid; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Onsite Burnley location

Clear onboarding process

Job summary

easykind is a patient-focused healthcare start-up in Australia, specialising in medicinal cannabis. We are seeking a Patient Support Associate to join our Burnley-based team, supporting patients with front-line phone assistance and email inquiries.

This full-time role offers hybrid working options and aims to deliver 5-star service throughout the patient care journey. You will engage with patients, book appointments, resolve questions, and coordinate with practitioners and a partner pharmacy to

Qualifications

• Experience in a high-volume call, customer service, or patient support environment.
• Empathetic, clear and professional communication.
• Proactive problem-solver with strong organisational skills.

Responsibilities

• Act as a key contact for patients, handling inbound/outbound calls with warmth and professionalism.
• Assist patients through their care journey: answer questions, book appointments, guide next steps.
• Respond to patient emails with empathy and accuracy, maintaining 5-star service.
• Maintain accurate patient information across systems with discretion and compliance.
• Collaborate with practitioners and partner pharmacy on prescription-related inquiries and updates.
• Deliver a consistently positive patient experience by setting expectations and owning interactions.

Skills

Excellent communication

Empathy

High-volume calls

Problem-solving

Organisational skills

Tools

CRM systems

Job description

easykind is a patient-focused healthcare start-up in Australia, specialising in medicinal cannabis. We are seeking a Patient Support Associate to join our Burnley-based team, supporting patients with front-line phone assistance and email inquiries.

This full-time role offers hybrid working options and aims to deliver 5-star service throughout the patient care journey. You will engage with patients, book appointments, resolve questions, and coordinate with practitioners and a partner pharmacy to