Hybrid Freight Forwarding Customer Success Specialist

Pace Appointments Pty

Sydney

Hybrid

AUD 90,000 - 100,000

Full time

2 days ago

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Benefits offered by this job

One day work from home

Banksmeadow office

Supportive team

Job summary

Pace Appointments QLD is partnering with an established international freight forwarder to recruit an experienced Customer Service Representative for their Sydney team. Based in Banksmeadow, you’ll manage a varied client portfolio, predominantly across import sea freight, with some airfreight exposure, keeping shipments moving from order placement through to delivery.

You’ll bring at least three years' customer service experience in international freight forwarding and a sound understanding of

Qualifications

Three years' customer service experience in international freight forwarding.
Background in international freight forwarding.
Sound understanding of import sea freight processes.

Responsibilities

Managing an allocated client portfolio and building strong, long-term relationships.
Coordinating routing orders and purchase orders with overseas offices and agents.
Following up bookings, space and loading requirements to ensure cargo moves on the appropriate sailing.
Monitoring shipment milestones, providing updates and resolving delays or service issues.
Coordinating rate requests and assisting with documentation and invoicing queries.
Maintaining accurate client records, dashboards and shipment reports.
Supporting new client onboarding and communicating customer requirements across internal teams.