Freight Forwarding Customer Success Specialist

Visy Group; Adelaide; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Visy Group is seeking an experienced Customer Service Representative to be the key contact for customers in our Adelaide area, coordinating service delivery across freight forwarding processes and ensuring proactive communication at every stage.

Reporting to the Customer Service Manager, you will work with operations, sales, pricing and overseas offices to exceed expectations, manage shipments, onboarding, and data accuracy while using CargoWise to streamline orders.

Qualifications

• Experience in a customer service role within freight forwarding.
• Minimum 5 years in the freight forwarding industry.
• Strong working knowledge of CargoWise.
• Understanding of international and domestic transport operations.
• Knowledge of customs clearance requirements and freight compliance.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Act as the primary point of contact and customer advocate.
• Manage day-to-day customer service activities and expectations.
• Monitor shipments and proactively communicate updates and exceptions.
• Coordinate new customer onboarding and account setup.
• Manage customer queries, complaints and service issues.
• Support spot quote and pricing requests.
• Maintain customer data, reporting and system accuracy.
• Build strong relationships with customers and internal stakeholders.
• Utilise CargoWise to manage orders and customer requirements.

Skills

Customer service

Freight forwarding

Communication skills

Attention to detail

Multitasking

Tools

CargoWise

Job description

Visy Group is seeking an experienced Customer Service Representative to be the key contact for customers in our Adelaide area, coordinating service delivery across freight forwarding processes and ensuring proactive communication at every stage.

Reporting to the Customer Service Manager, you will work with operations, sales, pricing and overseas offices to exceed expectations, manage shipments, onboarding, and data accuracy while using CargoWise to streamline orders.