Hybrid Debt Recovery & Deferred Payments Assistant

Suffolk County Council; Ipswich City; Hybrid; AUD 45,000 - 55,000; Full time

Benefits offered by this job

LGPS

Flexible working

Training & development

Volunteer days

Job summary

Suffolk County Council is seeking a Debt Recovery and Deferred Payments Assistant to join the Debt Recovery and Deferred Payments Team in Ipswich. You will handle inquiries, help gather information for Deferred Payment Agreements and support debt recovery operations with a client‑focused approach.

The role emphasizes accuracy, clear communication, teamwork and the ability to manage multiple priorities while offering flexible working options and a commitment to safeguarding and equality.

Qualifications

• Excellent attention to detail and accuracy.
• Strong communication skills to explain information clearly and sensitively.
• The ability to work both independently and as part of a team.
• A positive attitude and willingness to learn and develop new skills.
• Good organisational skills to manage competing priorities.

Responsibilities

• Act as the first point of contact for the team, handling telephone and email enquiries professionally and efficiently.
• Gather and process initial information for Deferred Payment Agreements (DPAs).
• Monitor debt repayment arrangements, identify missed payments or review requirements and escalate concerns promptly.
• Work closely with the Debt Recovery and Deferred Payments Officer to deliver a high‑quality and customer‑focused service.
• Draft and issue letters, emails, reminders and other correspondence, ensuring communications are clear and timely.

Skills

Attention to detail

Communication

Independent work

Teamwork

Organisation

Job description

Suffolk County Council is seeking a Debt Recovery and Deferred Payments Assistant to join the Debt Recovery and Deferred Payments Team in Ipswich. You will handle inquiries, help gather information for Deferred Payment Agreements and support debt recovery operations with a client‑focused approach.

The role emphasizes accuracy, clear communication, teamwork and the ability to manage multiple priorities while offering flexible working options and a commitment to safeguarding and equality.