Hybrid Data Solutions Support Specialist (Perth)

Seequent; Perth; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Office two days per week

Job summary

Seequent in Perth, Australia is seeking a Data Solutions Support Specialist to deliver hands-on level 2 technical support for the Data Solutions applications, including MX Deposit and Imago, across global customers.

You will triage requests, provide onboarding and training, create knowledge content, and collaborate with product and engineering teams to improve service levels and processes. This role is hybrid with two days in the office and three days remote.

Qualifications

• Post-secondary degree in Data Management or Computer Science with 2+ years in a related role.
• Strong Excel and Access skills; experience with SQL/MongoDB.
• Experience with Power BI, Pentaho, and REST APIs; comfortable with web tech.

Responsibilities

• Resolve moderately complex support requests for Data Solutions apps via email, phone or remote sessions.
• Onboard, train, and provide deployment support; create self-help resources.
• Collaborate with escalated staff, sales, development and other teams to improve service levels.

Skills

SQL

MongoDB

Power BI

Pentaho

REST APIs

Excel

Analytics

Education

Data Management or Computer Science degree

Tools

Postman

Job description

Seequent in Perth, Australia is seeking a Data Solutions Support Specialist to deliver hands-on level 2 technical support for the Data Solutions applications, including MX Deposit and Imago, across global customers.

You will triage requests, provide onboarding and training, create knowledge content, and collaborate with product and engineering teams to improve service levels and processes. This role is hybrid with two days in the office and three days remote.