Customer Support Specialist (Casual, Flexible Hours)

InLoop Solutions; Sydney; Hybrid; AUD 45,000 - 65,000; Part time

Job summary

Flexischools, Australia’s leading school ordering app, seeks a Customer Support Specialist (Casual, Flexible Hours) in Sydney. You’ll handle phone-based enquiries from parents and suppliers, with email and live chat support as needed, building product knowledge and delivering consistent customer experiences.

The role is hybrid and flexible, with 2 days per week in the office and the remaining hours remote to suit life outside work while maintaining service excellence.

Qualifications

• Previous experience in customer service, customer support or a call centre environment, including casual experience.
• Confidence handling a high volume of phone-based customer enquiries.
• A friendly, professional phone manner and strong verbal communication skills.
• Clear written communication skills for email and live chat support.
• A calm, practical and solutions-focused approach to customer issues.
• Comfort learning and working across multiple systems, including CRM and web-based platforms.
• Strong attention to detail, time management and follow-through.
• The ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Provide predominantly phone-based support to parents and suppliers, with email, live chat and other channels used as required.
• Respond to customer enquiries in a friendly, professional and efficient way.
• Provide clear solutions and guidance, aiming to meet or exceed service level targets.
• Support customers with account, order, payment and basic product usage enquiries.
• Investigate issues, take ownership and follow them through to resolution.
• Escalate technical, financial or complex issues to the appropriate team, including Finance or Application Support.
• Maintain clear and accurate CRM notes and keep customer records up to date.
• Build strong knowledge of Flexischools products, systems, processes and internal knowledge bases.
• Share recurring customer questions, issues and feedback to help improve our processes, product and customer experience.
• Contribute to broader customer service activities such as CRM data maintenance, knowledge base updates, menu support, and product testing or feedback when required.

Job description

Customer Support Specialist (Casual, Flexible Hours)

Flexischools is Australia’s #1 school ordering app, helping over 2,300 schools streamline canteen orders, uniform shops, events, and payments. We enable cashless convenience for parents and more efficient operations for schools.

We are a profit-for-purpose business, using technology and customer support to improve school communities.

The role

Join our Customer Service team and help parents and suppliers get the most from the Flexischools platform. You will provide timely, accurate and friendly frontline support, taking ownership of customer enquiries and helping resolve issues efficiently.

This is a predominantly phone-based role, with additional support provided through email, live chat and other channels as required. You will build strong product knowledge, work across multiple systems and collaborate with internal teams to deliver a consistently positive customer experience.

We understand that flexibility looks different for everyone. We're open to working arrangements that support life outside of work while ensuring we continue to deliver an outstanding customer experience.

What you'll do

Provide predominantly phone-based support to parents and suppliers, with email, live chat and other channels used as required.

Respond to customer enquiries in a friendly, professional and efficient way.

Provide clear solutions and guidance, aiming to meet or exceed service level targets.

Support customers with account, order, payment and basic product usage enquiries.

Investigate issues, take ownership and follow them through to resolution.

Escalate technical, financial or complex issues to the appropriate team, including Finance or Application Support.

Maintain clear and accurate CRM notes and keep customer records up to date.

Build strong knowledge of Flexischools products, systems, processes and internal knowledge bases.

Share recurring customer questions, issues and feedback to help improve our processes, product and customer experience.

Contribute to broader customer service activities such as CRM data maintenance, knowledge base updates, menu support, and product testing or feedback when required.

What you'll bring

Previous experience in customer service, customer support or a call centre environment, including casual experience.

Confidence handling a high volume of phone-based customer enquiries.

A friendly, professional phone manner and strong verbal communication skills.

Clear written communication skills for email and live chat support.

A calm, practical and solutions-focused approach to customer issues.

Comfort learning and working across multiple systems, including CRM and web-based platforms.

Strong attention to detail, time management and follow-through.

The ability to work independently while contributing to a collaborative team environment.

Hours and flexibility

We’re open to a range of weekday work patterns and happy to discuss what works for the successful candidate and the team, including school-friendly hours where helpful.

The role is hybrid, including 2 days per week in the office to support team connection and collaboration, with the remaining hours worked remotely.