Hybrid Customer Support Specialist – FCR

Toyota Motor Corporation Australia

Melbourne

Hybride

AUD 52 000 - 64 000

Plein temps

Il y a 3 jours

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Avantages offerts par ce poste

Hybrid work arrangement

Onsite onboarding and training

Résumé du poste

Toyota Motor Corporation Australia is seeking a Customer Service Representative to join the First Contact Resolution Team. This initial 6-month contract offers onsite work in Altona North for the first 3 months, then a hybrid model, with onboarding and training provided.

You will handle inquiries and complaints across phone, email, and written correspondence, maintain Salesforce records, and collaborate with dealerships and internal teams to deliver timely, professional support that puts

Qualifications

Experience in customer service, contact centres, retail, hospitality or a similar customer-facing role.
Excellent verbal and written communication skills.
Experience with Salesforce or other CRM systems (desirable).

Responsabilités

Deliver exceptional customer service by managing enquiries and complaints across phone, email and written correspondence.
Resolve customer matters at first contact wherever possible, using strong problem-solving skills and sound judgement.
Collaborate with dealerships, internal stakeholders and the Case Management Team to achieve timely and positive customer outcomes.
Maintain accurate customer records and case information in Salesforce while ensuring compliance with Toyota policies, procedures and relevant consumer requirements.