Customer Service Representative - First Contact Resolution Team

Toyota Motor Corporation Australia; Melbourne; Hybrid; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Hybrid work arrangement

Onsite onboarding and training

Job summary

Toyota Motor Corporation Australia is seeking a Customer Service Representative to join the First Contact Resolution Team. This initial 6-month contract offers onsite work in Altona North for the first 3 months, then a hybrid model, with onboarding and training provided.

You will handle inquiries and complaints across phone, email, and written correspondence, maintain Salesforce records, and collaborate with dealerships and internal teams to deliver timely, professional support that puts

Qualifications

• Experience in customer service, contact centres, retail, hospitality or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Experience with Salesforce or other CRM systems (desirable).

Responsibilities

• Deliver exceptional customer service by managing enquiries and complaints across phone, email and written correspondence.
• Resolve customer matters at first contact wherever possible, using strong problem-solving skills and sound judgement.
• Collaborate with dealerships, internal stakeholders and the Case Management Team to achieve timely and positive customer outcomes.
• Maintain accurate customer records and case information in Salesforce while ensuring compliance with Toyota policies, procedures and relevant consumer requirements.

Skills

Customer service

Communication

CRM Salesforce

Tools

Salesforce

Job description

Oh What a Feeling!

What you'll contribute to

An exciting opportunity is available for a Customer Service Representative to join our First Contact Resolution Team. This is an initial 6 month contract opportunity with potential for extension and a flexible hybrid work arrangement following onboarding and training. During your first 3 months, you'll work onsite in Altona North before transitioning to a hybrid model . Contracted through Hays Talent Solutions, you'll work with Toyota Motor Corporation Australia, supporting customers as their first point of contact and helping deliver exceptional experiences that build trust and loyalty. As part of Toyota's First Contact Resolution Team, you'll play an important role in resolving customer enquiries and complaints while ensuring customers receive timely, professional and caring support. Through effective problem-solving and collaboration with dealerships and internal teams, you'll help create positive outcomes and contribute to Toyota's commitment to putting customers first.

How you'll make an impact

• Deliver exceptional customer service by managing enquiries and complaints across phone, email and written correspondence.
• Resolve customer matters at first contact wherever possible, using strong problem-solving skills and sound judgement.
• Collaborate with dealerships, internal stakeholders and the Case Management Team to achieve timely and positive customer outcomes.
• Maintain accurate customer records and case information in Salesforce while ensuring compliance with Toyota policies, procedures and relevant consumer requirements.

Your attributes

• Experience in customer service, contact centres, retail, hospitality or a similar customer-facing role.
• Excellent verbal and written communication skills.
• The ability to navigate challenging conversations with confidence, professionalism and empathy.
• Exceptional attention to detail and organisational skills.
• The ability to manage competing priorities in a fast-paced environment.
• Experience with Salesforce or other CRM systems (desirable).

Applications close on 13th of November 2026.

We are an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

We don't require a cover letter or selection criteria to be addressed.

Please note: You will be contracted through Hays Talent Solutions and working onsite at Toyota Motor Corporation Australia.