Customer Service Representative - First Contact Resolution Team

Toyota Financial Services; Melbourne; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Onsite onboarding

Job summary

Toyota is seeking a Customer Service Representative to join its First Contact Resolution Team in Melbourne. This is a 6-month contract with potential extension, with onboarding and training, starting onsite at Altona North before moving to a hybrid setup.

Working Monday to Friday 9:30am–5:30pm, you will be the first point of contact for Toyota customers, delivering exceptional service and building trust. You will manage enquiries and complaints with empathy, collaborating with dealerships and

Qualifications

• Experience in customer service or contact centres.
• Excellent verbal and written communication.
• Ability to handle challenging conversations with empathy.
• Attention to detail and prioritising in a fast-paced environment.
• Experience with Salesforce or CRM systems preferred.

Responsibilities

• Deliver exceptional customer service by managing enquiries and complaints across phone, email and written correspondence.
• Resolve matters at first contact wherever possible, using strong problem-solving skills.
• Collaborate with dealerships, internal stakeholders and the Case Management Team to achieve timely outcomes.
• Maintain accurate customer records and case information in Salesforce while ensuring compliance with policies.

Skills

Customer service

Communication

CRM systems

Problem solving

Organisational skills

Tools

Salesforce

Job description

Customer Service Representative - First Contact Resolution Team

At Toyota, we celebrate individual differences and are committed to creating a workplace where everyone feels valued, respected and empowered to reach their full potential. Our people are our greatest asset, and we support them through meaningful development opportunities and mentorship.

What you'll contribute to

An exciting opportunity is available for a Customer Service Representative to join Toyota's First Contact Resolution Team.

This is an initial 6-month contract with the potential for extension, offering a flexible hybrid work arrangement following onboarding and training. During your first three months, you'll be based onsite in Altona North before transitioning to a hybrid model.

Working Monday to Friday 9:30am - 5:30pm, you'll be the first point of contact for Toyota customers, delivering exceptional service and creating positive experiences that build trust, confidence and brand loyalty.

As part of the First Contact Resolution Team, you'll play a key role in managing customer enquiries and complaints, providing timely, professional and empathetic support. Through effective problem-solving and collaboration with dealerships and internal stakeholders, you'll help deliver positive customer outcomes and uphold Toyota's commitment to customer excellence.

Contracted through Hays Talent Solutions, this is a fantastic opportunity to work with one of Australia's most trusted automotive brands while joining a supportive, collaborative and customer-focused team.

Oh What a Feeling!

At Toyota, we celebrate individual differences and are committed to creating a workplace where everyone feels valued, respected and empowered to reach their full potential. Our people are our greatest asset, and we support them through meaningful development opportunities and mentorship.

What you'll contribute to

An exciting opportunity is available for a Customer Service Representative to join Toyota's First Contact Resolution Team.

This is an initial 6-month contract with the potential for extension, offering a flexible hybrid work arrangement following onboarding and training. During your first three months, you'll be based onsite in Altona North before transitioning to a hybrid model.

Working Monday to Friday 9:30am - 5:30pm, you'll be the first point of contact for Toyota customers, delivering exceptional service and creating positive experiences that build trust, confidence and brand loyalty.

As part of the First Contact Resolution Team, you'll play a key role in managing customer enquiries and complaints, providing timely, professional and empathetic support. Through effective problem-solving and collaboration with dealerships and internal stakeholders, you'll help deliver positive customer outcomes and uphold Toyota's commitment to customer excellence.

Contracted through Hays Talent Solutions, this is a fantastic opportunity to work with one of Australia's most trusted automotive brands while joining a supportive, collaborative and customer-focused team.

How you'll make an impact

• Deliver exceptional customer service by managing enquiries and complaints across phone, email and written correspondence.
• Resolve customer matters at first contact wherever possible, using strong problem-solving skills and sound judgement.
• Collaborate with dealerships, internal stakeholders and the Case Management Team to achieve timely and positive customer outcomes.
• Maintain accurate customer records and case information in Salesforce while ensuring compliance with Toyota policies, procedures and relevant consumer requirements.

Your attributes

• Experience in customer service, contact centres, retail, hospitality or a similar customer-facing role.
• Excellent verbal and written communication skills.
• The ability to navigate challenging conversations with confidence, professionalism and empathy.
• Exceptional attention to detail and organisational skills.
• The ability to manage competing priorities in a fast-paced environment.
• Experience with Salesforce or other CRM systems (desirable).

Make your impossible, possible & apply today!

You're welcome to find out more by visiting our careers page: www.toyota.com.au/careers. Applications close on 13th of November 2026.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

We don't require a cover letter or selection criteria to be addressed.

Join us and help create the future.

Please note: You will be contracted through Hays Talent Solutions and working onsite at Toyota Motor Corporation Australia.

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