First-Contact Customer Care Specialist — Hybrid

Toyota Group; Melbourne; Hybrid; AUD 60,000 - 70,000; Part time

Job summary

Toyota Motor Corporation Australia, contracted via Hays Talent Solutions, invites applications for a Customer Service Representative to join the First Contact Resolution Team. The role spans a 6-month contract with potential extension and a hybrid work arrangement after onboarding, with initial onsite work in Altona North.

In this position you will handle inquiries and complaints across channels, aim for first-contact resolution, and collaborate with dealerships and internal teams to deliver

Qualifications

• Experience in customer service, contact centres, retail, hospitality or similar.
• Excellent verbal and written communication skills.
• Ability to navigate challenging conversations with confidence and professionalism.
• Exceptional attention to detail and organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with Salesforce or other CRM systems (desirable).

Responsibilities

• Deliver exceptional customer service across phone, email and written correspondence.
• Resolve customer matters at first contact where possible using strong problem-solving skills.
• Collaborate with dealerships, internal stakeholders and Case Management Team to achieve timely outcomes.
• Maintain accurate customer records in Salesforce and adhere to Toyota policies and consumer requirements.

Skills

Customer service

Phone handling

Verbal communication

Written communication

Problem solving

CRM systems (Salesforce)

Job description

Toyota Motor Corporation Australia, contracted via Hays Talent Solutions, invites applications for a Customer Service Representative to join the First Contact Resolution Team. The role spans a 6-month contract with potential extension and a hybrid work arrangement after onboarding, with initial onsite work in Altona North.

In this position you will handle inquiries and complaints across channels, aim for first-contact resolution, and collaborate with dealerships and internal teams to deliver