Account Executive – Client Services

Marsh Mclennan; City of Melbourne; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid working model

Professional development opportunities

Inclusive culture

Job summary

Marsh in Melbourne/Hobart is seeking an Account Executive - Client Services to strengthen relationships and deliver high-quality support for Local Government clients in Victoria and Tasmania. You will manage client service delivery, collaborate with offshore teams, and maintain client portals while ensuring compliance and timely responses.

The role offers a hybrid working model, opportunities for professional development, and a collaborative culture within a global organization committed to

Qualifications

• Demonstrated experience in an insurance broker support role.
• Public Sector servicing experience is highly regarded.
• Strong written and verbal communication skills essential.
• Ability to manage, interpret and analyze large datasets.
• Effective time management and presentation capabilities.

Responsibilities

• Provide proactive account management support across client service delivery.
• Partner with offshore processing center and operations teams for improvements.
• Maintain and support the online client portal and provide system training as needed.
• Assist team members to ensure consistent, high-quality client outcomes.
• Manage the daily team mailbox for timely and accurate responses.
• Prepare documentation in line with service standards and compliance.

Skills

Insurance broker support

Public Sector servicing

Data analysis

Communication (written & verbal)

Time management

Tools

CRM systems

Job description

Company: Marsh

Description:

Marsh is seeking candidates for the following position based in our Melbourne or Hobart offices:

Account Executive - Client Services

What can you expect?

JLT Public Sector is Australia's trusted specialist in designing and delivering risk solutions for governments and the communities they serve. With more than 50 years’ experience, we bring deep technical expertise, practical insight, and a strong focus on innovation - continuing to evolve so our clients remain protected, always.

This is an exciting opportunity to join JLT Public Sector (part of Marsh) supporting service delivery for Local Government clients across Victoria and Tasmania. Local Government is diverse and complex - much like the solutions we provide, from managing self-insurance funds (Mutuals) and supporting in-house claims teams, to delivering broader risk and insurance services that help protect the long-term interests of local communities.

In this role, you’ll play a key part in strengthening client relationships and enhancing the experience across a portfolio of Public Sector clients. You’ll provide high-quality administrative and technical support to the account management team, clients, and key stakeholders, helping ensure seamless service delivery and consistent outcomes.

What’s in it for you?

• Grow your risk management career while supporting trusted-advisor outcomes for clients
• A professional, values-led environment where your career development is genuinely supported within a global organization
• A collaborative team culture with passionate, energetic, and supportive colleagues
• Strong work-life balance through a hybrid working model

We will count on you to:

• Provide proactive account management support across all aspects of client service delivery, ensuring client needs are identified and met in line with agreed service standards and compliance requirements
• Partner with our offshore processing center and operations teams to identify improvement opportunities and support process/system enhancements
• Maintain and support our online client portal, including ad hoc system training where required
• Assist team members as needed to ensure consistent, high-quality client outcomesManage and maintain the daily team mailbox to support timely and accurate responses
• Prepare documentation in line with company service standards, compliance procedures, and approved tools

What you need to have:

• Demonstrated experience in an insurance broker support role
• Public Sector and/or affinity servicing experience (highly regarded)
• Tier 1 compliance (advantageous)
• Strong understanding and application of insurance broking principles, products, and services
• Confidence working across multiple systems and processes
• Ability to manage, interpret, and analyze large datasets
• Excellent written and verbal communication skills
• Strong interpersonal skills, with effective time management and presentation capability

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.