Insurance Admin & Customer Service Specialist (Hybrid)

Marsh McLennan; Adelaide; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Marsh is seeking a Customer Service Consultant for the Administration Operations team in Adelaide or Melbourne. The role is hybrid, requiring office presence at least three days per week after training.

You will support multiple funds and insurance products with a focus on timely, accurate administrative tasks and excellent customer service. We value enthusiasm to learn insurance concepts and a proactive attitude to improve client experience, with a collaborative team culture and opportunities

Qualifications

• Strong administrative and organizational skills.
• Excellent written and verbal communication.
• Attention to detail and accuracy in task execution.
• Enthusiasm and openness to learning insurance concepts.

Responsibilities

• Provide administrative support across multiple funds and insurance products using various registry systems.
• Execute insurance-related tasks and complex processes accurately and in a timely manner.
• Deliver high-quality customer service with clear and effective communication.
• Demonstrate strong attention to detail in all administrative duties.
• Collaborate with the team to enhance client and customer experience.
• Show a willingness to learn and understand the complexities of insurance products.

Skills

Administrative skills

Communication skills

Attention to detail

Learning mindset

Hybrid work adaptability

Client-focused service

Tools

Registry systems

Job description

Marsh is seeking a Customer Service Consultant for the Administration Operations team in Adelaide or Melbourne. The role is hybrid, requiring office presence at least three days per week after training.

You will support multiple funds and insurance products with a focus on timely, accurate administrative tasks and excellent customer service. We value enthusiasm to learn insurance concepts and a proactive attitude to improve client experience, with a collaborative team culture and opportunities