Customer Relationship Manager (Collections) – Hybrid, Mon–Fri

Credit Corp Group; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work

Bonus & incentives

Training & qualifications

Employee assistance program (EAP)

Health insurance discount

Volunteer leave

Employee discounts

End of trip facilities

Job summary

Credit Corp is seeking a Customer Relationship Manager in Sydney to contact customers with overdue accounts, understand individual circumstances and negotiate repayments. You will develop strong communication, negotiation and financial services skills through award-winning training and clear pathways to long-term career growth.

Backed by a supportive team, a Monday–Friday schedule, full training, and opportunities to earn bonuses, this role offers hybrid working arrangements and a national

Qualifications

• Prior experience in customer service, contact centres, retail, hospitality, sales or another customer-focused environment where communication and resilience are essential
• Strong communication skills with the ability to build rapport and navigate challenging conversations
• A solutions-focused mindset with the ability to understand individual circumstances and identify positive outcomes
• Confidence using technology and learning new systems and processes
• A proactive approach to learning, teamwork and delivering great customer experiences

Responsibilities

• Contact and relocate customers to establish communication, investigate outstanding balances and understand their circumstances
• Negotiate sustainable repayment arrangements that align with customer needs and business objectives
• Build trust and rapport with customers through professional and empathetic conversations
• Analyse account information to identify the most appropriate resolution strategy
• Contribute to team performance by achieving targets and delivering positive customer outcomes

Skills

Customer service

Communication

Negotiation

Resilience

Problem solving

Job description

Credit Corp is seeking a Customer Relationship Manager in Sydney to contact customers with overdue accounts, understand individual circumstances and negotiate repayments. You will develop strong communication, negotiation and financial services skills through award-winning training and clear pathways to long-term career growth.

Backed by a supportive team, a Monday–Friday schedule, full training, and opportunities to earn bonuses, this role offers hybrid working arrangements and a national