Hybrid Customer Care Specialist — Growth & Perks

ING Bank Personeel; Central Coast; Hybride; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work (2 days WFH)

Onsite parking

Discounts on ING home loans

Employee wellbeing programs

Résumé du poste

ING Bank Personeel is hiring a Customer Care Specialist for its Wyong Contact Centre. The role involves handling a range of banking queries, using strong listening and problem-solving skills to improve customer experience.

The position requires full-time availability on a rotating 7-day schedule, including weekends, with some work-from-home days. Applicants should have at least 6 months in customer-centric roles, excellent verbal and written communication, and comfort with learning new systems

Qualifications

• Minimum 6 months experience in a fast-paced customer-centric role.
• Confident communicator, both verbal and written.

Responsabilités

• Be the first voice customers hear, helping with queries about banking products and services.
• Analyse and resolve problems to improve the customer banking experience.

Connaissances

Customer service

Fast-paced environment

Clear communication

Problem solving

Learning new systems

Description du poste

ING Bank Personeel is hiring a Customer Care Specialist for its Wyong Contact Centre. The role involves handling a range of banking queries, using strong listening and problem-solving skills to improve customer experience.

The position requires full-time availability on a rotating 7-day schedule, including weekends, with some work-from-home days. Applicants should have at least 6 months in customer-centric roles, excellent verbal and written communication, and comfort with learning new systems