Hybrid Banking Support Specialist — Grow with Us

ING Australia; Central Coast; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Hybrid work from home

Penalty rates

Annual rest day

Wellbeing programs

Onsite parking

Job summary

ING Australia is hiring a Customer Care Specialist at our Wyong Contact Centre. Be the first voice customers hear, helping with everyday banking queries and using your listening skills to resolve issues promptly.

This full‑time role operates on a 7‑day rotating roster with weekends, and offers a hybrid setup with 2 days per week at home. You’ll complete a comprehensive training program and join a supportive team to grow with ING.

Qualifications

• Experience in fast paced customer-centric environments (minimum 6 months work experience).
• Confident communicators both verbally and in writing.
• Calm, patient and kind customer service style that is resilient when our customers need us to be.
• Comfortable learning new systems, technology and required industry knowledge.
• Call centre experience is helpful, but not essential.

Responsibilities

• Be the first voice our customers hear when they call us for help, assisting them with a range of queries related to our banking products and services.
• Utilising your curiosity and listening skills you will analyse and solve problems that make our customers banking experience better and easier.

Skills

Fast-paced environment

Customer service

Communication

Learning new systems

Problem solving

Job description

ING Australia is hiring a Customer Care Specialist at our Wyong Contact Centre. Be the first voice customers hear, helping with everyday banking queries and using your listening skills to resolve issues promptly.

This full‑time role operates on a 7‑day rotating roster with weekends, and offers a hybrid setup with 2 days per week at home. You’ll complete a comprehensive training program and join a supportive team to grow with ING.