Hybrid Customer Care Specialist — Growth & Perks

ING Hubs Türkiye; Central Coast; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid work arrangement

Penalty rates after 8pm and on weekend

Annual rest day - extra paid day off

Wellbeing programs and insurance

Onsite parking and ING product perks

Job summary

ING in Wyong, Australia, is hiring Customer Care Specialists to join a dynamic contact centre. You’ll handle a range of banking queries, deliver friendly service and build confidence with customers while you learn new systems and processes.

This is a full-time, 8-hour shift role on a 7-day rotating roster, with some weekend work and training. Hybrid options apply after induction, and you’ll have access to wellbeing programs and discounted ING products.

Qualifications

• Minimum 6 months in fast-paced customer-centric environments.
• Clear verbal and written communication.
• Calm, patient and kind customer service style during interactions.
• Comfortable learning new systems and technology.
• Call centre experience is helpful but not required.

Responsibilities

• Be the first voice customers hear when they call for help.
• Assist customers with queries related to banking products and services.
• Analyse and solve problems to improve the customer banking experience.

Skills

Fast-paced environment

Customer service

Communication

Learning new systems

Call centre

Job description

ING in Wyong, Australia, is hiring Customer Care Specialists to join a dynamic contact centre. You’ll handle a range of banking queries, deliver friendly service and build confidence with customers while you learn new systems and processes.

This is a full-time, 8-hour shift role on a 7-day rotating roster, with some weekend work and training. Hybrid options apply after induction, and you’ll have access to wellbeing programs and discounted ING products.