Customer Care Support Officer

Peoplebank; Adelaide; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

6-month contract with extension

Adelaide or Melbourne location

Salary package $70,000 + super

Job summary

Peoplebank is seeking a Customer Care Support Officer for a large banking organisation on an initial 6-month contract with a strong likelihood of extension. The role is based in Australia with hybrid working arrangements and will support multiple teams through high-volume administrative processing and customer correspondence.

The successful candidate will have solid administration experience, excellent attention to detail, and strong communication skills, with proficiency in Microsoft Office

Qualifications

• Previous administration, customer service, operations support or office-based experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to follow established processes.
• Comfortable working with repetitive, process-driven tasks.
• Self-starter who can quickly pick up routine work and manage their workload independently.
• Strong organisational and time management skills.
• Proficient with Microsoft Office, particularly Outlook.

Responsibilities

• Manage and triage shared mailboxes, responding to enquiries and actioning requests in line with established procedures.
• Process letters, template-based communications, invoices and account closures.
• Assist with high-volume administrative processing and backlog reduction activities.
• Update systems and maintain accurate records.
• Escalate unusual or complex cases when required.
• Ensure work is completed accurately and within agreed service timeframes.
• Support multiple teams with a range of operational and administrative activities.

Skills

Administration

Customer service

Operations support

Outlook

Attention to detail

Time management

Tools

Microsoft Office

Job description

We're currently seeking a Customer Care Support Officer to join a large and well-established banking organisation on an initial 6-month contractn with strong chance of extension

This is a great opportunity for someone with strong administration experience who enjoys working in a structured environment and takes pride in delivering accurate, timely outcomes. The role involves supporting several teams with high-volume administrative processing and customer correspondence through established processes and templates.

Key Responsibilities

• Manage and triage shared mailboxes, responding to enquiries and actioning requests in line with established procedures.
• Process letters, template-based communications, invoices and account closures.
• Assist with high-volume administrative processing and backlog reduction activities.
• Update systems and maintain accurate records.
• Escalate unusual or complex cases when required.
• Ensure work is completed accurately and within agreed service timeframes.
• Support multiple teams with a range of operational and administrative activities.

About You

• Previous administration, customer service, operations support or office-based experience.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to follow established processes.
• Comfortable working with repetitive, process-driven tasks.
• Self-starter who can quickly pick up routine work and manage their workload independently.
• Strong organisational and time management skills.
• Proficient with Microsoft Office, particularly Outlook.

What's on Offer

• Initial 6-month contract with strong likelihood of extension.
• Melbourne CBD (Docklands) or Adelaide location.
• Hybrid working arrangement with 3-4 days per week in the office.
• $70,000 package inclusive of superannuation.
• Supportive team environment and structured onboarding.
• Opportunity to gain experience within a large, reputable organisation

Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.