Hybrid Claims Consultant - Motor, Property & Liability

SURA Pty Ltd; North Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

SURA Pty Ltd in North Sydney is seeking an experienced Claims Consultant to manage motor dealership claims on a hybrid basis, reporting to the Claims Manager and delivering a professional claims handling service to clients while enhancing broker and insurer relationships.

The role oversees Property, Liability and Motor related claims, coordinating with brokers, service providers and internal stakeholders, and ensuring timely, accurate processing under policy conditions.

Qualifications

• End-to-end claims management focusing on Property and Liability insurance.
• Exposure to Motor claims is advantageous; training will be provided to develop expertise.
• Understanding of claims management requirements involving local and Lloyd’s cover holders.
• Knowledge of relevant insurance legislation and regulations and current practices in government work.
• Ability to take ownership of customer experience and resolve concerns with stakeholders.

Responsibilities

• Interpret and apply policy wordings to determine coverage, liability and claim validity.
• Set reserves, arrange payments within delegated authority and ensure timely settlements.
• Escalate claims that exceed delegated authority for review and approval.
• Provide superior customer service to internal and external stakeholders via multiple channels.
• Liaise with customers, intermediaries and third parties to monitor progress and settlements.
• Critically evaluate external advice and ensure compliance with protocols and service standards.
• Maintain accurate records of claims and statuses in line with audit and GICOP requirements.

Job description

SURA Pty Ltd in North Sydney is seeking an experienced Claims Consultant to manage motor dealership claims on a hybrid basis, reporting to the Claims Manager and delivering a professional claims handling service to clients while enhancing broker and insurer relationships.

The role oversees Property, Liability and Motor related claims, coordinating with brokers, service providers and internal stakeholders, and ensuring timely, accurate processing under policy conditions.