Hybrid Claims Advisor – Workers' Compensation

Suncorp; New South Wales; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Shine platform

Incentives

Hybrid work

Flexible leave

Parental leave

Study support

Wellbeing coaching

Employee discounts

Volunteer leave

Diversity programs

Job summary

Suncorp Group is seeking a Claims Advisor to join our Workers Compensation team and manage a portfolio of personal injury claims. This role is based at Shelley St in Sydney's CBD with a hybrid arrangement allowing three days per week working from home after training.

You will obtain and review medical, financial, investigative and rehabilitation reports to accurately assess claims, ensure legislative timeframes are met, adopt cost-efficient strategies, and support injured workers toward quicker

Qualifications

• Experience in workers' compensation or personal injury claims.
• Ability to demonstrate compassion and empathy.
• Excellent communication and negotiation skills.

Responsibilities

• Obtain and review medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims.
• Ensure legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports.
• Adopt appropriate strategies to resolve claims cost effectively.
• Ensure early access to appropriate rehabilitation so that injured claimants can achieve optimal recovery from their injuries.
• Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing.

Job description

Suncorp Group is seeking a Claims Advisor to join our Workers Compensation team and manage a portfolio of personal injury claims. This role is based at Shelley St in Sydney's CBD with a hybrid arrangement allowing three days per week working from home after training.

You will obtain and review medical, financial, investigative and rehabilitation reports to accurately assess claims, ensure legislative timeframes are met, adopt cost-efficient strategies, and support injured workers toward quicker