Hybrid AI & UX Analyst — Human-Centered Design

Scope Australia; Melbourne; Hybrid; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging benefits

Free onsite parking

Close to public transport

Job summary

Scope Australia seeks a Business Analyst to join the AI & Automation squad in Melbourne. You will blend business analysis with user-centred design to shape AI, automation and digital services that improve employee experience and service delivery for our participants and their families.

Reporting to the Senior Manager, AI & Automation, you will work across Scope's transformation office, guiding discovery, documenting current and future states, and collaborating with cross‑functional teams to

Qualifications

• Several years’ experience in business analysis, digital delivery, UX design, service design, or a comparable role.
• Relevant tertiary qualification in Business Analysis, Information Systems, Design, Human-Computer Interaction, Psychology, Business, Technology, or equivalent practical experience.
• Experience supporting the elicitation, documentation and validation of business requirements, user stories and acceptance criteria.
• Practical experience with user-centred design activities such as interviews, journey mapping, wireframing, prototyping or usability testing.
• Exposure to agile or iterative delivery environments and multidisciplinary business and technical teams.

Responsibilities

• Support engagement with employees, operational teams and stakeholders to understand user needs, business problems, service pain points and improvement opportunities.
• Using business analysis and human-centred design methods to translate process insights into requirements, customer and employee journeys, user stories and acceptance criteria.
• Contributing to co-design, discovery and validation activities that shape practical, accessible and inclusive AI, automation and digital solutions.
• Working with AI and automation developers, Process Analysts, ICT, Business Intelligence and other delivery teams to clarify approved needs and support solution design and delivery.
• Supporting usability testing, solution validation, implementation and adoption while considering privacy, accessibility, security, safeguarding and responsible AI requirements.

Skills

Business analysis

UX design

Service design

User research

Digital delivery

Agile environments

Education

Tertiary qualification in Business Analysis, Information Systems, Design, Human-Computer Interaction, Psychology, Business, Technology

Job description

Scope Australia seeks a Business Analyst to join the AI & Automation squad in Melbourne. You will blend business analysis with user-centred design to shape AI, automation and digital services that improve employee experience and service delivery for our participants and their families.

Reporting to the Senior Manager, AI & Automation, you will work across Scope's transformation office, guiding discovery, documenting current and future states, and collaborating with cross‑functional teams to