AI & UX Business Analyst - Hybrid, Impact-Driven

Scope (Aust); Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 per yr

Free onsite parking

Hawthorn office near public transport

Flexible working arrangements

Job summary

Scope (Aust) is seeking a Business Analyst to join the AI & Automation squad, helping design user-centred AI, automation and digital solutions that improve employee experience and service quality across Scope.

Working with the AI and Automation team, the BA combines business analysis and UX practices to capture needs, map current and future journeys, and contribute to delivering approved solutions within Scope's standards and governance.

Qualifications

• Several years’ experience in business analysis, digital delivery, UX design, service design, user research or a comparable role.
• Relevant tertiary qualification in Business Analysis, Information Systems, Design, Human-Computer Interaction, Psychology, Business, Technology or a related field, or equivalent practical experience.
• Experience supporting the elicitation, documentation and validation of business requirements, user stories and acceptance criteria, drawing on existing process documentation where available.
• Practical experience with one or more user-centred design activities such as interviews, journey mapping, wireframing, prototyping or usability testing.
• Exposure to agile or iterative delivery environments and multidisciplinary business and technical teams.

Responsibilities

• Supporting engagement with employees, operational teams and stakeholders to understand user needs, business problems, service pain points and improvement opportunities.
• Using business analysis and human-centred design methods to translate process insights provided by Process Analysts into requirements, customer and employee journeys, user stories and acceptance criteria.
• Contributing to co-design, discovery and validation activities that shape practical, accessible and inclusive AI, automation and digital solutions.
• Working with AI and automation developers, Process Analysts, ICT, Business Intelligence and other delivery teams to clarify approved needs and support solution design and delivery.
• Supporting usability testing, solution validation, implementation and adoption while considering privacy, accessibility, security, safeguarding and responsible AI requirements.

Skills

Business analysis

Digital delivery

UX design

Service design

User research

Education

Tertiary qualification in Business Analysis/Information Systems/Design/HCI/Psychology/Technology

Job description

Scope (Aust) is seeking a Business Analyst to join the AI & Automation squad, helping design user-centred AI, automation and digital solutions that improve employee experience and service quality across Scope.

Working with the AI and Automation team, the BA combines business analysis and UX practices to capture needs, map current and future journeys, and contribute to delivering approved solutions within Scope's standards and governance.