Business and UX Analyst

Scope; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Scope Australia is seeking a Business & UX Analyst to help discovery, analysis and design of user-centred AI, automation and digital solutions that improve employee experience and service outcomes for people with disability.

Reporting to the Senior Manager, AI & Automation within our Transformation office, you will translate business needs into requirements, journeys and user stories, collaborating with cross-functional teams in a hybrid work setting.

Qualifications

• Experience in business analysis, digital delivery, UX design or related roles.
• Qualification in Business Analysis, Information Systems, Design or related field.
• Experience eliciting, documenting and validating requirements.
• Practical user-centred design activities such as interviews or journey mapping.
• Exposure to agile or iterative delivery environments.

Responsibilities

• Understand user needs, business problems and improvement opportunities.
• Translate insights into requirements, journeys and user stories.
• Contribute to co-design, discovery and validation of AI, automation and digital solutions.
• Collaborate with AI, automation, ICT and delivery teams to clarify needs.
• Support usability testing, validation and adoption with privacy and accessibility in mind.

Skills

Business analysis

UX design

Human-centred design

Process improvement

User research

Education

Bachelor's degree in a related field

Job description

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

We are the national industry leader supporting people with physical, intellectual and multiple disabilities to achieve their goals. Scope delivers a range of services including supported independent living, therapy and employment services in over 420 service locations, across Victoria and NSW.

We employ over 5,000 people, who each day, deliver services to our participants and their families. We have been around for 75 years and are undertaking mission critical work to ensure we are providing services to the disability sector for another 75 years.

We have recently created an AI & Automation squad and are looking for a Business Analyst with a passion for customer to join this inspired team. Scope is a hybrid working environment. Every day is purpose day, and a shared mission to better serve our customers - unites our people.

This is a permanent opportunity to join us on our journey! We will value your functional BA skills with any experience in complimentary areas such Human Centred Design, Design Thinking, Service Design and UX Design highly valued.

About Your Role

This new role will report to the Senior Manager, AI & Automation within our Transformation office.

The Business & UX Analyst supports the discovery, analysis and design of user-centred AI, automation and digital solutions that improve employee experience, operational efficiency, service quality and outcomes for people with disability across Scope.

Working within the AI & Automation team and with guidance from senior team members, the role combines business analysis and user experience practices to understand business and user needs, document current and future-state experiences, and contribute to the delivery of approved solutions within Scope's established platforms, standards and governance frameworks

You will play a key role in advancing Scope's Al & Automation strategy by

• Supporting engagement with employees, operational teams and stakeholders to understand user needs, business problems, service pain points and improvement opportunities.
• Using business analysis and human-centred design methods to translate process insights provided by Process Analysts into requirements, customer and employee journeys, user stories and acceptance criteria.
• Contributing to co-design, discovery and validation activities that shape practical, accessible and inclusive AI, automation and digital solutions.
• Working with AI and automation developers, Process Analysts, ICT, Business Intelligence and other delivery teams to clarify approved needs and support solution design and delivery.
• Supporting usability testing, solution validation, implementation and adoption while considering privacy, accessibility, security, safeguarding and responsible AI requirements.

Your Technical Capabilities

• Several years’ experience in business analysis, digital delivery, UX design, service design, user research or a comparable role.
• Relevant tertiary qualification in Business Analysis, Information Systems, Design, Human-Computer Interaction, Psychology, Business, Technology or a related field, or equivalent practical experience.
• Experience supporting the elicitation, documentation and validation of business requirements, user stories and acceptance criteria, drawing on existing process documentation where available.
• Practical experience with one or more user-centred design activities such as interviews, journey mapping, wireframing, prototyping or usability testing.
• Exposure to agile or iterative delivery environments and multidisciplinary business and technical teams.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

• Meaningful work that creates positive impact for people with disability
• Flexible working arrangements, with a minimum of three days per week at a Scope location
• Collaborative and supportive team environment
• Opportunities to influence organisation-wide transformation initiatives
• Salary packaging benefits of up to $15,900 per year
• Free onsite and accessible parking
• Hawthorn office is nearby public transport

Scope (Aust) is a 2026Circle Back Initiative Employer – we commit to respond to every applicant.

No Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email*******@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.