AI & Automation — Business & UX Analyst

Scope; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Scope Australia is seeking a Business & UX Analyst to help discovery, analysis and design of user-centred AI, automation and digital solutions that improve employee experience and service outcomes for people with disability.

Reporting to the Senior Manager, AI & Automation within our Transformation office, you will translate business needs into requirements, journeys and user stories, collaborating with cross-functional teams in a hybrid work setting.

Qualifications

• Experience in business analysis, digital delivery, UX design or related roles.
• Qualification in Business Analysis, Information Systems, Design or related field.
• Experience eliciting, documenting and validating requirements.
• Practical user-centred design activities such as interviews or journey mapping.
• Exposure to agile or iterative delivery environments.

Responsibilities

• Understand user needs, business problems and improvement opportunities.
• Translate insights into requirements, journeys and user stories.
• Contribute to co-design, discovery and validation of AI, automation and digital solutions.
• Collaborate with AI, automation, ICT and delivery teams to clarify needs.
• Support usability testing, validation and adoption with privacy and accessibility in mind.

Skills

Business analysis

UX design

Human-centred design

Process improvement

User research

Education

Bachelor's degree in a related field

Job description

Scope Australia is seeking a Business & UX Analyst to help discovery, analysis and design of user-centred AI, automation and digital solutions that improve employee experience and service outcomes for people with disability.

Reporting to the Senior Manager, AI & Automation within our Transformation office, you will translate business needs into requirements, journeys and user stories, collaborating with cross-functional teams in a hybrid work setting.