Hybrid AI Software Engineer – Retail Conversational AI

Fin. The Highest Performing Customer Agent; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Onsite at Sydney Olympic Park

Hybrid-work option

Parking provided

Employee discounts

Job summary

4WD Supacentre is seeking an AI Software Engineer to design, build and deploy AI-driven solutions that transform how customers engage with us and what platforms staff use. This is a hands-on role in a fast-moving team reporting to the CIO.

You will evaluate AI platforms, integrate them with our systems, and contribute to the AI transformation roadmap as we replatform to Shopify and develop a bespoke AI-first POS and voice agents.

Qualifications

• 3+ years experience in AI products and solutions (non- negotiable).
• End-to-end delivery of AI chat or voice solutions in a commercial setting.
• 5+ years in retailer/ecommerce environment in Australia.
• 5+ years in a technology engineering or AI/ML role.

Responsibilities

• Design and implement AI-powered solutions for the 4WD Supacentre.
• Work closely with internal team on system integrations for AI.
• Evaluate and recommend AI platforms for retail/ecommerce.
• Integrate AI with existing business systems.
• Document designs, architectures, runbooks.
• Stay current with generative AI and LLMs.
• Support QA and testing of automated flows before go-live.
• Contribute to the AI transformation roadmap.

Skills

AI solution design

Chatbot/voice AI

CRM integration

NLP/NLU concepts

LLM knowledge

APIs integration

Documentation skills

Stakeholder communication

Education

Bachelor's degree in Computer Science

Tools

Salesforce Einstein Bots

Amazon Lex

Nuance

Eleven Labs

Genesys AI

LivePerson

Cognigy

Kore.ai

Job description

4WD Supacentre is seeking an AI Software Engineer to design, build and deploy AI-driven solutions that transform how customers engage with us and what platforms staff use. This is a hands-on role in a fast-moving team reporting to the CIO.

You will evaluate AI platforms, integrate them with our systems, and contribute to the AI transformation roadmap as we replatform to Shopify and develop a bespoke AI-first POS and voice agents.