Hybrid Admin Excellence & Compliance Transformation Lead

Cancer Care; Western Australia; Hybride; AUD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Competitive salary

5 weeks annual leave

Collaborative environment

Cancer care centre

Résumé du poste

Cancer Care Associates (CCA) is seeking an Administration Excellence & Compliance Lead for a 12-month strategic transformation across NSW, QLD and WA. The role, hybrid with travel, will standardise administration processes, enhance compliance and drive revenue integrity across 12 sites, partnering with billing and health fund teams to reduce leakage.

You will lead a hands-on program to embed SOPs, KPIs and governance, while transitioning three sites to Mosaiq EMR and building capability

Qualifications

• Has demonstrated experience leading administration, operational excellence, compliance, process improvement or transformation initiatives.
• Is highly organised, analytical and outcomes focused.
• Can quickly understand complex processes, identify root causes and translate them into practical solutions.
• Has a strong understanding of revenue integrity, billing processes, compliance and data quality.
• Is comfortable working with data, KPIs and performance reporting to drive improvement.
• Has experience developing and implementing SOPs, governance frameworks, audit programs or quality improvement initiatives.
• Can build capability and bring consistency to geographically dispersed teams.
• Is an excellent communicator who can influence Centre Managers, operational leaders and corporate stakeholders.
• Is confident challenging existing practices while building trust and engaging teams in change.
• Has strong change management and stakeholder engagement skills.
• Is willing and able to travel regularly across NSW, QLD and WA to support site reviews, implementation and capability uplift.
• Experience in healthcare administration and/or EMR implementation will be highly regarded.

Responsabilités

• Reviewing and standardising administration processes across all 12 sites.
• Mapping end-to-end workflows and developing clear, practical Standard Operating Procedures (SOPs).
• Identifying process variation, inefficiencies, compliance risks and opportunities for improvement.
• Improving eligibility verification, admissions, registrations, Medicare processing and billing handover practices.
• Partnering with the Billing & Health Fund team to identify and address the root causes of debt accumulation, claim rejections, billing rework and revenue leakage.
• Establishing meaningful KPIs, reporting and performance monitoring to improve first-time-right outcomes.
• Reviewing administration onboarding, training and competency frameworks and implementing a consistent approach across the network.
• Building capability through role-based training, competency assessments and site-based champions or super users.
• Establishing an administration audit, compliance and quality assurance framework.
• Supporting the transition of three sites to the organisation’s primary EMR platform, Mosaiq, including readiness, process alignment, training, change management and post-go-live optimisation.
• Establishing governance, escalation and continuous improvement frameworks that can be sustained beyond the 12-month program.
• Working collaboratively with Centre Managers and operational leaders to embed ownership and accountability at a local level.

Connaissances

Administration leadership

Operational excellence

Compliance management

Process improvement

Data-driven decision making

KPIs & reporting

SOP development

Governance frameworks

Change management

Stakeholder engagement

Communication

Mosaiq EMR

Outils

Mosaiq EMR

Description du poste

Cancer Care Associates (CCA) is seeking an Administration Excellence & Compliance Lead for a 12-month strategic transformation across NSW, QLD and WA. The role, hybrid with travel, will standardise administration processes, enhance compliance and drive revenue integrity across 12 sites, partnering with billing and health fund teams to reduce leakage.

You will lead a hands-on program to embed SOPs, KPIs and governance, while transitioning three sites to Mosaiq EMR and building capability