Administration Excellence & Compliance Lead | Hybrid | NSW or QLD

Cancer Care; Western Australia; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

5 weeks annual leave

Collaborative environment

Cancer care centre

Job summary

Cancer Care Associates (CCA) is seeking an Administration Excellence & Compliance Lead for a 12-month strategic transformation across NSW, QLD and WA. The role, hybrid with travel, will standardise administration processes, enhance compliance and drive revenue integrity across 12 sites, partnering with billing and health fund teams to reduce leakage.

You will lead a hands-on program to embed SOPs, KPIs and governance, while transitioning three sites to Mosaiq EMR and building capability

Qualifications

• Has demonstrated experience leading administration, operational excellence, compliance, process improvement or transformation initiatives.
• Is highly organised, analytical and outcomes focused.
• Can quickly understand complex processes, identify root causes and translate them into practical solutions.
• Has a strong understanding of revenue integrity, billing processes, compliance and data quality.
• Is comfortable working with data, KPIs and performance reporting to drive improvement.
• Has experience developing and implementing SOPs, governance frameworks, audit programs or quality improvement initiatives.
• Can build capability and bring consistency to geographically dispersed teams.
• Is an excellent communicator who can influence Centre Managers, operational leaders and corporate stakeholders.
• Is confident challenging existing practices while building trust and engaging teams in change.
• Has strong change management and stakeholder engagement skills.
• Is willing and able to travel regularly across NSW, QLD and WA to support site reviews, implementation and capability uplift.
• Experience in healthcare administration and/or EMR implementation will be highly regarded.

Responsibilities

• Reviewing and standardising administration processes across all 12 sites.
• Mapping end-to-end workflows and developing clear, practical Standard Operating Procedures (SOPs).
• Identifying process variation, inefficiencies, compliance risks and opportunities for improvement.
• Improving eligibility verification, admissions, registrations, Medicare processing and billing handover practices.
• Partnering with the Billing & Health Fund team to identify and address the root causes of debt accumulation, claim rejections, billing rework and revenue leakage.
• Establishing meaningful KPIs, reporting and performance monitoring to improve first-time-right outcomes.
• Reviewing administration onboarding, training and competency frameworks and implementing a consistent approach across the network.
• Building capability through role-based training, competency assessments and site-based champions or super users.
• Establishing an administration audit, compliance and quality assurance framework.
• Supporting the transition of three sites to the organisation’s primary EMR platform, Mosaiq, including readiness, process alignment, training, change management and post-go-live optimisation.
• Establishing governance, escalation and continuous improvement frameworks that can be sustained beyond the 12-month program.
• Working collaboratively with Centre Managers and operational leaders to embed ownership and accountability at a local level.

Skills

Administration leadership

Operational excellence

Compliance management

Process improvement

Data-driven decision making

KPIs & reporting

SOP development

Governance frameworks

Change management

Stakeholder engagement

Communication

Mosaiq EMR

Tools

Mosaiq EMR

Job description

Administration Excellence & Compliance Lead | Hybrid | NSW or QLD

CARE isn’t just in our name – it’s how we work, every day.

Join the Australian HR Awards Employer of Choice Finalist – 100-999 employees!

12-Month Strategic Transformation Role | NSW, QLD & WA

Lead the transformation of administration services across a national healthcare network.

This role can be based in either NSW or Queensland with a hybrid work arrangement. We welcome applications from candidates located in, or willing to work from, either state.

We are seeking an experienced, driven and confidentAdministration Excellence & Compliance Leadto join our organisation for a 12-month strategic appointment.

This is an opportunity to make a significant organisation-wide impact by leading the review, standardisation and optimisation of administration services across12 sites in NSW, QLD and WA.

Working closely with Centre Managers, operational leaders and key corporate functions, you will identify opportunities to improve administration practices, strengthen compliance, reduce revenue leakage and debt accumulation, build workforce capability and support the successful transition of three sites to our primary EMR platform, Mosaiq.

About the role

This is a hands-on transformation role for a leader who enjoys solving problems, improving processes and bringing people with them through change.

You will lead a 12-month strategic program focused on creating a consistent, compliant and high-performing administration model across the organisation. You will work across sites to understand current practices, identify risks and opportunities, design future-state processes and support teams to embed sustainable improvements.

Travel across our network in NSW, QLD and WA is expected as part of this role.

Key areas of focus will include:

• Reviewing and standardising administration processes across all 12 sites.
• Mapping end-to-end workflows and developing clear, practical Standard Operating Procedures (SOPs).
• Identifying process variation, inefficiencies, compliance risks and opportunities for improvement.
• Improving eligibility verification, admissions, registrations, Medicare processing and billing handover practices.
• Partnering with the Billing & Health Fund team to identify and address the root causes of debt accumulation, claim rejections, billing rework and revenue leakage.
• Establishing meaningful KPIs, reporting and performance monitoring to improve first-time-right outcomes.
• Reviewing administration onboarding, training and competency frameworks and implementing a consistent approach across the network.
• Building capability through role-based training, competency assessments and site-based champions or super users.
• Establishing an administration audit, compliance and quality assurance framework.
• Supporting the transition of three sites to the organisation’s primary EMR platform, Mosaiq, including readiness, process alignment, training, change management and post-go-live optimisation.
• Establishing governance, escalation and continuous improvement frameworks that can be sustained beyond the 12-month program.
• Working collaboratively with Centre Managers and operational leaders to embed ownership and accountability at a local level.

What success looks like

By the end of the 12-month program, you will have helped establish astandardised, compliant and high-performing administration functionacross our network.

About you

We are looking for aconfident and influential leaderwho can operate strategically while remaining close to the operational detail.

You will be someone who:

• Has demonstrated experience leading administration, operational excellence, compliance, process improvement or transformation initiatives.
• Is highly organised, analytical and outcomes focused.
• Can quickly understand complex processes, identify root causes and translate them into practical solutions.
• Has a strong understanding of revenue integrity, billing processes, compliance and data quality.
• Is comfortable working with data, KPIs and performance reporting to drive improvement.
• Has experience developing and implementing SOPs, governance frameworks, audit programs or quality improvement initiatives.
• Can build capability and bring consistency to geographically dispersed teams.
• Is an excellent communicator who can influence Centre Managers, operational leaders and corporate stakeholders.
• Is confident challenging existing practices while building trust and engaging teams in change.
• Has strong change management and stakeholder engagement skills.
• Can balance competing priorities and deliver against a defined 12-month strategic roadmap.
• Is comfortable working across different systems, environments and levels of organisational maturity.
• Is willing and able totravel regularly across NSW, QLD and WAto support site reviews, implementation and capability uplift.

Experience in healthcare administration and/or EMR implementation will be highly regarded.

This is a rare opportunity to lead a high-impact transformation program across a national network and leave a lasting legacy.

If you are a driven, confident and solutions-focused leader who thrives on improving how organisations operate, we would love to hear from you.

What We Offer:

• Competitive salary and benefits package.
• 5 weeks of annual leave.
• A collaborative and supportive work environment.
• The chance to be part of a leading-edge cancer care centre.

About Us

Cancer Care Associates (CCA) is a leading oncology services provider in Australia that pioneered private oncology and the provision of integrated cancer care in regional communities.

The organisation is committed to evidence-based treatment in a multidisciplinary team environment. Our organisation has a focus on quality and safety and our greatest strength is our people. Through our centres we provide a personalised, rapid access service to patients, delivered by a professional, multidisciplinary team of Doctors, Nurses, Scientists and Technicians dedicated to providing excellence in care.

We will see our network further expand in 2027 to ensure Australian communities have access to affordable, integrated cancer treatment services, not only providing essential cancer care services but reducing travel time and out-of-pocket expenses for cancer care patients in need.