Hybrid Admin & Customer Support Officer

Etax; Melbourne; Hybrid; AUD 81,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and bonus

Safety-focused culture

Community volunteering program

Opportunity for career development

Job summary

Aggreko in Melbourne is seeking an Administration Support Officer for a full-time, hybrid role (3 days in Braeside office, 2 days from home). You will handle customer calls and emails, coordinate orders, support sales activities, and maintain accurate customer data to improve satisfaction and retention.

The position offers competitive compensation, a safety-focused culture, a community volunteering program, and opportunities for career development.

Qualifications

• Minimum of approx 2 years experience as a Customer Service Administrator in corporate setting.
• Strong PC literacy in a Microsoft environment, ideally also having ERP system experience.
• Proven customer focus with a strong sense of urgency for creative solutions.
• Excellent communication and inter-personal skills.

Responsibilities

• Handle incoming customer calls and emails to address equipment, service, or contract issues.
• Locate and coordinate supplies from internal and external sources to fulfill orders in a cost effective manner.
• Supports the sales function with regards to customer orders, post-order follow-up activities and in expediting the process.
• Ensure the accuracy and efficiency of contacts and customer / job data.
• Contracts management into Aggreko system.
• Issue accurate and timely the customer invoices on a daily, weekly and monthly basis.

Skills

Customer service

MS Office

Communication

Time management

Problem solving

Teamwork

Tools

ERP system

Job description

Aggreko in Melbourne is seeking an Administration Support Officer for a full-time, hybrid role (3 days in Braeside office, 2 days from home). You will handle customer calls and emails, coordinate orders, support sales activities, and maintain accurate customer data to improve satisfaction and retention.

The position offers competitive compensation, a safety-focused culture, a community volunteering program, and opportunities for career development.