Hvac Account Manager | Service Operations | A-Grade Commercial Cbd

Precise; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary package

Superannuation

Ongoing professional development and培训

Job summary

Precise is seeking an HVAC Account Manager to lead Service Operations in Sydney, NSW. You will guide a team of service managers, coordinators and technicians, manage key client relationships and ensure delivery of safe, compliant, high-quality services.

With 5+ years in service/operations leadership, you will drive performance, KPI reporting and continuous improvement, partnering with Facilities Management clients to deliver long-term value and trusted service.

Qualifications

• Minimum 5+ years in service, operations, facilities management or technical service teams.
• Proven experience managing large-scale service contracts and customer portfolios.
• Strong stakeholder management and relationship-building skills.
• Demonstrated ability to lead high-performing teams and drive accountability.
• Experience managing operational KPIs, reporting and service delivery outcomes.
• Strong commercial awareness and problem-solving capability.

Responsibilities

• Lead and support a team of Service Managers, Team Leaders, Schedulers, Administrators and Technicians.
• Manage key customer relationships and act as the primary escalation point for operational matters.
• Ensure services are delivered safely, efficiently and in line with contractual, legislative and compliance requirements.
• Drive service performance, customer satisfaction and operational excellence.
• Identify opportunities for service improvement, minor works and business growth.
• Analyse operational performance and implement continuous improvement initiatives.

Skills

Leadership

Stakeholder management

Team building

KPI reporting

Commercial awareness

MS Office

Job description

Job Description

HVAC Account Manager | Service Operations | A-Grade Commercial CBD Integrated Research Ltd. Sydney, NSW, AU

Step up. Stand out. Join a company where your growth matters as much as the work you do.

At Precise, our purpose is clear. We create safer, smarter and more sustainable environments - powered by our people, trusted partnerships and a culture of innovation.

Job Type: Permanent - Full Time

Location: Sydney, NSW

Job Category: Operations

About the Role

• Lead and support a team of Service Managers, Team Leaders, Schedulers, Administrators and Technicians
• Manage key customer relationships and act as the primary escalation point for operational matters
• Ensure services are delivered safely, efficiently and in line with contractual, legislative and compliance requirements
• Drive service performance, customer satisfaction and operational excellence
• Identify opportunities for service improvement, minor works and business growth
• Analyse operational performance and implement continuous improvement initiatives
• Foster a positive team culture focused on accountability, development and customer outcomes
• Partner closely with Facilities Management clients to deliver long-term value and trusted service

What Success Looks Like

You are a strong leader who can build trust with customers while motivating teams to perform.

You understand the importance of responsiveness, communication and service excellence, and you take ownership of outcomes.

You are equally comfortable discussing technical HVAC issues, reviewing operational reports, and engaging with senior client stakeholders.

What We're Looking For

• 5+ years' experience leading service, operations, facilities management or technical service teams
• Proven experience managing large-scale service contracts and customer portfolios
• Strong stakeholder management and relationship-building skills
• Demonstrated ability to lead high-performing teams and drive accountability
• Experience managing operational KPIs, reporting and service delivery outcomes
• Strong commercial awareness and problem-solving capability
• Intermediate to advanced Microsoft Office skills

Technical Experience (Highly Regarded)

• HVAC service industry experience
• Experience working with Facilities Management clients
• Proven Technical and Management Experience of:
  • HVAC systems
  • Central Plant
  • Building Management Systems (BMS)
  • Direct Digital Controls (DDC)
  • Fire & Essential Services (AFSS/FFFT)
  • Minor Works delivery

Other Requirements

• Current Driver Licence
• National Police CheckNor might forgot or missing
• Working with Children Check (or willingness to obtain)

Why Join Us

Join a growing national business where your contribution is recognised and genuine career progression opportunities exist.

Lead an experienced team and make a direct impact on service performance, customer satisfaction and business success.

Rewarding Package

• Competitive salary package
• Superannuation
• Ongoing professional development and training

Great Culture

Work within a supportive, collaborative and safety-focused environment where people genuinely enjoy what they do.

Pre-Employment Health Monitoring

As part of our commitment to employee health and wellbeing, successful applicants may be required to participate in company-funded audiometric testing within the first three months of employment. This establishes a baseline hearing assessment and may be repeated periodically in accordance with workplace health and safety requirements. Results will not impact hiring decisions or employment conditions.