People and Culture Coordinator

ISS Facility Services Australia and New Zealand; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Free parking at Brisbane Airport

Learning and development opportunities

Wellbeing support

Collaborative, inclusive team culture

Meaningful impact on employees and org

Job summary

ISS Facility Services Australia & New Zealand is seeking a People and Culture Coordinator to support the day-to-day delivery of HR services for operations at Brisbane Airport. You will provide expert advice to leaders on performance management, conduct, attendance and policy interpretation.

You will handle employee relations casework, prepare documentation, support onboarding and lifecycle activities, analyse people metrics, and collaborate with the broader People & Culture team to drive

Qualifications

• Proven experience in employee relations and HR case management.
• Strong knowledge of employment legislation, Awards, Enterprise Agreements, and HR best practice.
• Excellent stakeholder management skills with the ability to provide practical, commercially focused advice.
• Highly developed communication, organisational, and administrative skills.
• Experience analysing people data and HR metrics for workforce planning.

Responsibilities

• Provide expert HR and employee relations advice to leaders on performance management, conduct, attendance, employee relations matters, and policy interpretation.
• Manage employee relations casework, including investigations, performance processes, disciplinary matters, absenteeism management, and employee meetings.
• Prepare and maintain employee relations documentation and records with accuracy and confidentiality.
• Support onboarding, offboarding, engagement initiatives, consultation forums, and employee communications.
• Monitor, analyse and report on people metrics and workforce trends.
• Collaborate with leaders and the People & Culture team to deliver HR initiatives and improve employee experience.

Skills

Employee relations

HR case management

Performance management

Investigations

Policy interpretation

Stakeholder management

Communication skills

Data & HR metrics

Confidentiality

Education

Bachelor’s degree in HR/Business

Job description

Take Your Safety Career Global with ISS at Brisbane Airport

Join our People & Culture team based onsite at Brisbane Airport for this Full Time position.

You will work closely with operational leaders and employees across the business, providing practical HR advice and ensuring our people processes are applied consistently and fairly with a strong focus on employee relations and supporting leaders to effectively manage their people.

About the Role

As a People and Culture Coordinator, you will play an important role in supporting the day-to-day delivery of People & Culture services across ISS operations at Brisbane Airport.

Your responsibilities will include:

• Provide expert HR and employee relations advice to leaders on performance management, conduct, attendance, employee relations matters, and the interpretation of Awards, Enterprise Agreements, policies, and legislation.
• Manage employee relations casework, including workplace investigations, performance improvement processes, disciplinary matters, absenteeism management, and employee meetings.
• Prepare and maintain employee relations documentation and records, ensuring all correspondence, case files, outcomes, and actions are accurate, confidential, and compliant.
• Support employee lifecycle activities, including onboarding, offboarding, engagement initiatives, consultation forums, and employee communication processes.
• Monitor, analyse and report on people metrics, providing insights on absenteeism, turnover, performance, workforce trends, and retention opportunities.
• Collaborate with leaders and the broader People & Culture team to deliver HR initiatives, improve employee experience, and drive continuous improvement across the business.

What You’ll Get:

• Competitive salary package with free parking at Brisbane Airport.
• Ongoing learning and development opportunities to support your career growth.
• Recognition and reward programs, including the ISS GEM Awards.
• Comprehensive wellbeing support, including wellbeing resources and financial wellbeing tools.
• A collaborative and inclusive team culture where diversity and teamwork are valued.
• The opportunity to make a meaningful impact on employees, leaders, and workplace culture.

What You’ll Bring:

• Proven experience in employee relations and HR case management, including performance management, workplace investigations, conduct matters, and policy interpretation.
• Strong knowledge of employment legislation, Awards, Enterprise Agreements, and HR best practice.
• Excellent stakeholder management skills, with the ability to build relationships and provide practical, commercially focused advice to leaders.
• Highly developed communication, organisational, and administrative skills, with strong attention to detail and the ability to manage competing priorities.
• Experience analysing people data and HR metrics to identify trends and support workforce planning and continuous improvement initiatives.
• Relevant tertiary qualifications in Human Resources, Business, or a related discipline, combined with a high level of professionalism, discretion, and confidentiality.

Why Join ISS

At ISS, you will be part of a global organisation where you can build your career, make a meaningful difference and work alongside people who are passionate about creating great workplaces.