Human Resources Advisor

Sydney Water; Parramatta; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive remuneration

Hybrid work environment

Continuous professional growth

24/7 wellbeing support

Discounted private health insurance

Family first - parental leave up to 18

Fitness passport

Novated leasing

Job summary

Sydney Water seeks a trusted Human Resources Advisor to empower people leaders and shape a cohesive, value-driven employee experience. You will be the primary contact for leaders via the Leader Hub, providing timely guidance and practical coaching while linking to HR resources and frameworks.

In this role you’ll support queries across the employee lifecycle, advise on recruitment, remuneration, workforce data and policies, and navigate sensitive situations with confidence.

Qualifications

• Degree in business administration, behavioural science, or Human Resources (or equivalent experience).
• Minimum 3 years’ HR partnering or advisory experience, supporting people leaders.
• Practical knowledge of HR policies, employment law, and HR systems (e.g., HRIS, ServiceNow/ JIRA or Dayforce).
• Excellent time management and analytical skills, with experience meeting SLAs and KPIs.
• Commitment to building trust, delivering empathetic support, and enabling confident decision-making.
• Experience in HR shared service operations (Desired).

Responsibilities

• Act as central advisor for people leaders, delivering expert HR support in line with agreed SLAs.
• Triaging and resolving queries via JIRA maintaining accuracy and timeliness.
• Provide practical coaching to build leader capability and independence.
• Guide leaders through recruitment, remuneration, and benefits decisions with consistency and compliance.
• Maintain and enhance HR knowledge resources, process guides, and FAQs.
• Collaborate across P&C and business units for integrated, high-impact solutions.
• Capture leader feedback and drive process/policy improvements across the P&C landscape.

Skills

Communication

Collaboration

Problem solving

Confidentiality

Organisation

Education

Bachelor degree in Business/HR

Tools

HRIS

ServiceNow

JIRA

Dayforce

Job description

• Empower leaders, boost team performance, and deliver expert HR guidance for a value-driven employee experience at Sydney Water.
• Excellent communication, collaboration, and problem-solving skills, combined with strong organisational capability, attention to detail, and a commitment to confidentiality.

About the role

Sydney Water is seeking a trusted, collaborative Human Resources Advisor to empower people leaders across the organisation and shape a cohesive, value-driven employee experience.

Serving as the primary point of contact for leaders via the Leader Hub shared service, this role provides timely guidance, practical coaching, and seamless access to HR resources, tools, and frameworks.

As a Human Resources Advisor, you’ll support leaders in managing queries across the employee lifecycle, advising on everything from recruitment, remuneration to workforce data and policies. You’ll deliver high-quality frontline guidance, diagnose issues, and enable leaders to navigate sensitive situations with confidence.

This role partners closely with Centres of Excellence and Human Resource Specialists to ensure consistent, enterprise-wide HR support and process improvements.

Key Responsibilities

• Act as central advisor for people leaders, delivering expert HR support in line with agreed SLAs
• Triaging and resolving queries via JIRA maintaining accuracy and timeliness
• Provide practical coaching to build leader capability and independence
• Guide leaders through recruitment, remuneration, and benefits decisions with consistency and compliance
• Maintain and enhance HR knowledge resources, process guides, and FAQs
• Collaborate across P&C and business units for integrated, high-impact solutions
• Capture leader feedback and drive process/policy improvements across the P&C landscape

About You

To be successful, you will have:

• Degree in business administration, behavioural science, or Human Resources (or equivalent experience)
• Minimum 3 years’ HR partnering or advisory experience, supporting people leaders
• Practical knowledge of HR policies, employment law, and HR systems (e.g., HRIS, ServiceNow/ JIRA or Dayforce)
• Excellent time management and analytical skills, with experience meeting SLAs and KPIs
• Commitment to building trust, delivering empathetic support, and enabling confident decision-making
• Experience in HR shared service operations (Desired)

Closing date: 11.59AEST on Friday 13th November

Internally this role is titled Leader Advisor

For more information, you can contact TA Partner Connor May at**********@sydneywater.com.au

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.You must be anAustralian CitizenorPermanent Residentat the time ofsubmittingyour application to be considered for this role.

• Competitive Remuneration:We’llensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment:We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth:We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support:Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance:Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First:Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport:Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing:Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used toestablisha Dayforce talent profile. Your personal information will be collectedin accordance withDayforce’sTermsandPrivacy Policyand Sydney Water’sPrivacy Collection Statement– recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.