Human Resources Account Manager

Place Estate Agents; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Beautiful James Street office

Gym subsidy

Training & social events

Job summary

Place Estate Agents’ People team is seeking an HR generalist who can navigate onboarding, performance and employee relations with warmth and clarity. You’ll partner with leaders, own the full employee lifecycle, and help every stakeholder feel heard during tricky conversations.

This role combines in‑house consultancy style with a hands‑on approach: read the room, adapt your style, hit SLAs, and back up decisions with data.

Qualifications

• Experience with recruitment, onboarding, engagement and offboarding.
• Solid knowledge of Australian employment law and award interpretation.
• Hands-on experience with performance management and employee relations.

Responsibilities

• Manage the employee onboarding process, including preparing new hire documentation and orientation sessions.
• Provide ER/IR support including award interpretation, letter drafting, performance planning, and guiding conversations.
• Coach and support business owners to manage people matters confidently and consistently.
• Administer employee offboarding processes, including exit interviews.
• Provide guidance and support to managers and employees on HR policies, procedures, and best practices.
• Report and adhere to KPIS to meet SLA time frames.

Skills

Recruitment

Onboarding

ER/IR

Australian employment law

Performance management

Employee relations

Communication

Time management

Microsoft Office

Tools

MS Office

Job description

This isn't your average HR job.

We're not after a policy robot. We're looking for someone who can support a leader through a difficult decision, then walk into a tricky conversation and make everyone leave feeling heard. We need someone who sees HR in full colour, not just black and white.

We're the People team at Place HQ: nine humans who are fun, a little bit cheeky, and seriously passionate about looking after the Place network.

Reporting to our Head of People, you'll have your own portfolio and be the HR person your leaders and teams turn to. You'll own the full employee lifecycle, from onboarding to performance, employee relations and everything in between.

How we work

Think of us as an in-house consultancy. We advise, guide and influence, but our business owners make the final call. That means your superpower is persuasion, not authority.

You will partner with leaders at every level, from seasoned operators who've seen it all to newer managers or agents that are still finding their feet. What works for one won't land with another, so you'll need to read the room and flex your style: direct and strategic one minute, patient and hands‑on the next.

We're also big on accountability. We work to agreed SLAs, track our turnaround times and report on how we're tracking against them. We log our hours too, so the business can see just how much value we deliver (spoiler: it's a lot). If you love a bit of data backing up your great work, you'll fit right in.

And we do it all as a team. We share the load, jump in for each other and celebrate the wins together.

The Role

• Manage the employee onboarding process, including preparing new hire documentation, conducting orientation sessions, and ensuring a smooth transition into the company.
• Provide ER/IR support including award interpretation, letter drafting, performance planning, and guiding conversations.
• Coaching and supporting our business owners to manage people matters confidently and consistently
• Administer employee offboarding processes, including conducting exit interviews and ensuring a smooth transition out of the company.
• Provide guidance and support to managers and employees on HR policies, procedures, and best practices.
• Reporting and adhering to KPIS to ensure that Service Level Agreement time frames are met.

About YOU

• Experience with recruitment, onboarding, engagement, and offboarding processes.
• Solid working knowledge of Australian employment law and award interpretation
• Hands‑on experience with performance management and employee relations
• A consultative mindset: you know how to influence and advise, even when the final call isn't yours
• A chameleon‑level communication style that lands with leaders of every experience level and capability
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

The Benefits

• Be part of a motivated and driven team who genuinely love to have fun along the way!
• Ongoing training & social events
• Subsidised gym membership with TotalFusion
• Beautiful office in the heart of James Street