HR Operations Manager

Work Initiatives; Parramatta; Hybrid; AUD 135,000 - 165,000; Full time

Benefits offered by this job

Hybrid work arrangement

Superannuation

Bonus

Job summary

Work Initiatives is seeking an HR Operations Manager to lead a centralised HR Operations function supporting a large national workforce. You will own HR systems, drive compliance and deliver efficient, high-quality service in a fast-paced environment.

You will coach a small team, oversee contracts, onboarding and changes, and partner with senior leadership to drive continuous improvements that enhance the employee experience.

Qualifications

• Experience leading HR services or HR operations in large, complex organisations.
• Experience with acquisitions or large-scale onboarding programs.
• Strong knowledge of employment contracts, Modern Awards and HR compliance.
• Proven ability to work with HRIS, analytics and data reporting.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and coach an established HR Operations team, driving accountability and performance.
• Oversee end-to-end HR operations: contracts, onboarding, changes and off-boarding.
• Drive process improvements and ensure timely, accurate service delivery.
• Own HR systems, document procedures and train the team to boost efficiency.
• Manage compliance, awards interpretation, HR governance and reporting.

Skills

HR leadership

Team coaching

Process improvement

HRIS reporting

Stakeholder management

Excel skills

Tools

HRIS

Excel

Job description

Western Sydney location | $150k + Super + BonusLead an established HR operations team supporting a large, national workforce

Take ownership of HR operations, systems, compliance and service delivery

Join a successful, well-established organisation offering stability, autonomy and genuine leadership opportunity The Opportunity Are you an experienced HR operations leader who enjoys bringing order to complexity, developing people and making things run better?

A well-established national organisation with a strong reputation is seeking an HR Operations Manager to lead its centralised HR Operations function. This role suits someone who thrives in a fast-paced, high-volume environment and enjoys balancing team leadership and process improvement with hands‑on operational HR. You’ll join a business known for its practical, down‑earth culture.

Backed by an experienced leadership team, you’ll have the autonomy to own the function and make a genuine, lasting impact. About The Role

You’ll lead a small team and oversee the delivery of accurate, efficient and compliant HR operations across a geographically dispersed workforce. Your Responsibilities Will Include

Leading, coaching and developing an established HR Operations team, driving accountability, engagement and high performance. Overseeing end-to-end HR operations, including employment contracts, on-boarding, employee changes and off-boarding. Driving operational excellence, ensuring service delivery meets agreed time-frames, quality standards and business expectations.

Owning HR systems and processes, streamlining workflows, documenting procedures and training team members to improve efficiency and enhance the employee experience. Maintaining compliance, overseeing award interpretation, employment documentation and HR governance. Owning WGEA reporting and compliance obligations.

Managing HR reporting, including workforce data and compliance reporting. About You

We’re looking for a confident, capable HR Operations Manager who combines strong technical knowledge with a genuine passion for people leadership and continuous improvement. Ideally, You’ll Bring Solid experience in HR Services, HR Operations or a similar team leadership role within a large, complex organisation.

Exposure to acquisitions, business integration's or large-scale employee on-boarding would be highly regarded. Demonstrated experience leading an HR administration or shared services team within a high‑volume environment. Strong knowledge of employment contracts, Modern Awards, HR compliance and employee life‑cycle processes.

Confidence working with HRIS platforms, reporting and data, including strong Excel skills. A track record of improving processes, streamlining workflows, documenting procedures and developing team capability. Excellent communication skills and the ability to build credibility with stakeholders at all levels.

Most importantly, you’re someone who takes ownership, leads by example and isn’t afraid to roll up your sleeves. You’re organised, solutions‑focused and know how to bring out the best in your team while keeping the bigger picture in mind. What’s on Offer?

$150,000 + super + bonus

Hybrid working arrangements

Leadership of an established teamA stable, successful national organisation with an established HR function

Autonomy and the opportunity to influence how HR operations are delivered