HR Operations Leader: Transform & Elevate Service Delivery

Sharp & Carter HR NSW; Sydney; On-site; AUD 140,000 - 170,000; Full time

Job summary

Sharp & Carter HR NSW is seeking an HR Operations Manager to lead the delivery of HR services for a large, complex professional services organisation in Western Sydney. You will drive digital enablement, process improvement and service excellence across the employee lifecycle, reporting to the HR Director and guiding a small team of specialists.

You will oversee Tier 0/1 enquiries, ensure compliant record keeping, monitor KPIs, and partner with Payroll, HRIS and Analytics to deliver a consistent

Qualifications

• Extensive leadership experience in HR operations or shared services within a large, complex organisation.
• Strong understanding of employment legislation, enterprise agreements and compliance obligations.
• Proven track record of delivering process improvement and digital transformation outcomes.
• Exceptional stakeholder engagement and change management skills.
• Strong analytical and problem-solving ability, with experience using HRIS and other digital tools.

Responsibilities

• Leading the HR Operations delivery and improvement portfolio, managing all Tier 0 and Tier 1 enquiries to a high standard of service and compliance.
• Overseeing daily operations, balancing team workloads, maintaining service standards and managing escalations.
• Driving continuous improvement initiatives, partnering with your specialist team to embed new technology and expand self-service capability.
• Ensuring robust compliance and governance across all HR Operations activity, including accurate record keeping and adherence to legislative and enterprise agreement requirements.
• Monitoring and reporting on key performance indicators, using data to evaluate service quality, identify risk and inform decision-making.
• Partnering with Payroll, HRIS & Analytics and other People functions to deliver an integrated and consistent employee experience.
• Building a high-performing team culture through strong leadership, coaching and development.

Skills

HR Operations Leadership

Stakeholder Engagement

Change Management

Analytical Skills

HRIS

Tools

HRIS

Payroll Systems

Job description

Sharp & Carter HR NSW is seeking an HR Operations Manager to lead the delivery of HR services for a large, complex professional services organisation in Western Sydney. You will drive digital enablement, process improvement and service excellence across the employee lifecycle, reporting to the HR Director and guiding a small team of specialists.

You will oversee Tier 0/1 enquiries, ensure compliant record keeping, monitor KPIs, and partner with Payroll, HRIS and Analytics to deliver a consistent