HR / Office Coordinator

Universal Store; Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts across brands

Free on-site parking

Wellbeing & development opportunities

Paid parental leave

Job summary

Universal Store is seeking an organised and approachable HR/Office Coordinator to join our Eagle Farm Support Office on a full-time basis. You will be the face of our Support Office, ensuring smooth day-to-day operations and delivering a high level of front-of-house service.

You will gain exposure to People & Culture activities while collaborating with teams across the Support Office and Distribution Centres to build meaningful relationships and develop your administrative and coordination

Qualifications

• 1+ year of experience in reception, office coordination or administrative role.
• Tertiary qualifications in Business or HR (or working towards) would be highly regarded.
• Strong organisational and time management skills.
• Excellent communication skills and a professional, approachable manner.
• Customer-focused mindset and ability to create positive experiences.
• Ability to work independently and collaboratively.
• Integrity and discretion handling confidential information.

Responsibilities

• Manage reception duties including phones, emails, meeting coordination and visitor management.
• Act as the first point of contact for all visitors and enquiries.
• Support daily office operations, ensuring a well-organised and efficient workspace.
• Coordinate office supplies, mail, deliveries and supplier relationships.
• Provide administrative support to the HR team and the wider business.
• Assist with meetings, events, travel bookings and leadership activities.
• Maintain accurate records, systems and documentation.

Skills

Organisational skills

Time management

Communication

People skills

Customer service

Education

Business or HR degree (or working towards)

Tools

Microsoft Office

Job description

Universal Store

From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.

Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.

No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.

The Opportunity

We’re looking for an organised and approachable HR / Office Coordinatorto join us on a full-time basis be the face of our Universal Store Support Office in Eagle Farm. This is an allrounder role which plays a key part in ensuring the smooth day-to-day running of our office while delivering an exceptional front-of-house experience.

This role is perfect for someone eager to build a career in Human Resources. You'll enjoy exposure to all areas of People & Culture, while working with teams across our Support Office and Distribution Centres to develop meaningful relationships and grow your experience.

Key responsibilities include:

• Managing reception duties including phones, emails, meeting coordination and visitor management
• Acting as the first point of contact for all visitors and enquiries
• Supporting daily office operations, ensuring a well-organised and efficient workspace
• Coordinating office supplies, mail, deliveries and supplier relationships
• Providing administrative support to the HR team and the wider business
• Assisting with meetings, events, travel bookings and leadership activities
• Maintaining accurate records, systems and documentation

What we’re Looking For

We’re looking for someone who is proactive, detail-oriented and thrives in a fast-paced environment. You take pride in being organised, enjoy helping others and bring a people-first approach to everything you do.

You’ll bring:

• 1+ year experience in a reception, office coordination or administrative role
• Tertiary qualifications in Business or Human Resources(and/or working towards) would be highly regarded
• Strong organisational and time management skills, with the ability to juggle priorities
• Excellent communication skills and a professional, approachable manner
• A customer-focused mindset and passion for creating positive experiences
• High attention to detail and accuracy
• Strong administrative capability and confidence using Microsoft Office
• The ability to work both independently and collaboratively
• A proactive, can-do attitude and willingness to support across the business
• Integrity and discretion when handling confidential information

What We Offer

• A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
• Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
• Free on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm
• Learning & Development opportunities - Grow your career with us!
• Salary sacrificing and novated leasing options
• Paid parental leave
• Wellbeing support through Sonder and regular wellness initiatives
• Regular social events and team activities

Our Values

• Care for Everyone
• Here to Help
• Make it Work
• Better Than Good
• Contribute