Housing Solutions Specialist

Link Wentworth; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Additional annual leave

Salary packaging

Professional development

Job summary

Link Wentworth is seeking a dedicated intake and letting officer to support customers across the homelessness continuum. Based in West Ryde with occasional Chatswood days, this max-term contract offers a 35-hour week requirement.

You will conduct eligibility interviews, provide expert housing advice, and make offers to tenants within delegations while contributing to policy reviews. A NSW C-class license and a National Police Check are required, with vaccination obligations.

Qualifications

• Relevant tertiary qualification and/or experience of the community housing policy framework.

Responsibilities

• Conduct eligibility interviews for private rental assistance and housing products.

Skills

Case management skills

Community housing understanding

Empathy and customer service

People-focused communication

Education

Relevant tertiary qualification or community housing policy experience

Tools

C Class Driver's License (NSW)

Job description

• Enjoy shorter full-time work week (35 hours)
• Based in West Ryde, with outreach & occasional Chatswood days required

This role is responsible for ensuring all social housing, private rental products and services are delivered to customers across the continuum of homelessness. We currently have a position available for a max-term contract until 27 February 2027.

In this role you can expect to be involved in things like:

• Conducting customer eligibility interviews for private rental assistance, social housing products and priority housing
• Providing expert housing advice to customers and providing referrals to ensure a holistic approach to support
• Making offers to prospective tenants while adhering to financial delegations
• Participating in policy reviews where required
• Proactively seeking opportunities for partnerships and referrals to support customer needs
• Performing Letting functions including accurate assessments of suitability, eligibility to match customers appropriately

Who we are looking for:

To be successful in this role, you will have:

• Relevant tertiary qualification and/or experience of the community housing policy framework
• Understanding of community housing and the housing solutions available
• Case management skills to assess, inform, advice, support and refer customers
• A genuine passion for helping people navigate complex social systems and find solutions to combat risk of homelessness

You will also need:

• A current ‘C’ Class Driver's License valid in NSW
• A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth
• Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions
• Willingness to be office-based five (5) days per week

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

We provide social, affordable and specialist housing, tenancy sustainment, homelessness and community services to thousands of people across Sydney. We are committed to creating stronger communities by improving housing outcomes and supporting people to thrive.

Link Wentworth offers staff:

• A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
• Attractive leave options including the ability to purchase up to two (2) weeks additional annual leave per year
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• Meaningful and fulfilling employment, improving the lives of others every single day
• Professional development and learning opportunities

+ much, much more!!!

Shortlisting commences soon after the role has been advertised, please apply as soon as possible to be considered.