Housing Solutions & Client Support Officer

Department of Families, Fairness & Housing VIC; Horsham; On-site; AUD 65,000 - 80,000; Full time

Job summary

The Housing Services Officer role at the Department of Families, Fairness and Housing VIC – Horsham is a client-facing position that supports delivery of the department's housing program and assists individuals and families seeking housing or residing in public housing.

Housing Services Officers are part of a network of community workers across Victoria, handling tenancy and property management and providing housing advice and assistance.

Responsibilities

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Job description

The Housing Services Officer role at the Department of Families, Fairness and Housing VIC – Horsham is a client-facing position that supports delivery of the department's housing program and assists individuals and families seeking housing or residing in public housing.

Housing Services Officers are part of a network of community workers across Victoria, handling tenancy and property management and providing housing advice and assistance.