Housing Services Officer

Department of Families, Fairness & Housing VIC; Horsham; On-site; AUD 65,000 - 80,000; Full time

Job summary

The Housing Services Officer role at the Department of Families, Fairness and Housing VIC – Horsham is a client-facing position that supports delivery of the department's housing program and assists individuals and families seeking housing or residing in public housing.

Housing Services Officers are part of a network of community workers across Victoria, handling tenancy and property management and providing housing advice and assistance.

Responsibilities

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Job description

Department of Families, Fairness & Housing VIC – Horsham VIC

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Housing Services Officer role is a client facing position which supports the delivery of the Department of Families, Fairness and Housing's housing program and play a vital role in supporting client-centered services to individuals and families who seek housing assistance or reside in public housing.

Housing Services Officers are part of a network of community workers and organisations that share the responsibility for working with vulnerable people to promote and support their wellbeing. Based in offices across the state, the role undertakes a range of tasks relating to tenancy and property management and the provision of housing advice and assistance.

Housing Services Officers at Classification 2 are fully competent across the assigned housing functions and apply well-developed skills in all areas. They may be required to be a local reference point in processes and procedures for less experienced staff and to will work in an environment under general supervision.

ACCOUNTABILITIES INCLUDE

• Assess client's needs and provide advice on housing options from a range of established policy, procedures and standards.
• Prepare routine cases with well established procedures and represent the Department at Victorian Civil Administrative Tribunal (VCAT).
• Apply early intervention strategies to sustain tenancies.

Please open the position description to read more.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)