Housing Customer Service Officer (5 positions available)

Department of Families, Fairness & Housing VIC; Morwell; On-site; AUD 60,000 - 70,000; Full time

Job summary

Department of Families, Fairness & Housing VIC – Morwell VIC is seeking Housing Customer Service Officers to provide public housing information and assistance to prospective tenants, renters, service partners and government stakeholders in a client-focused, timely manner.

Officers handle inbound calls, emails and other channels, assess queries against policies, and support the Housing Call Centre in a fast-paced environment, with opportunities to expand to additional tasks as skills grow.

Responsibilities

• Provide high quality service to clients in relation to routine housing information.
• Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
• Review and accurately process contractor invoice claims for payment.

Job description

Department of Families, Fairness & Housing VIC – Morwell VIC

The Housing Customer Service Officers (HCSO) work within a supported, supervised environment to provide public housing information and assistance to people seeking accommodation, existing renters, community service organisations and government stakeholders to ensure enquiries are handled in a client-focused and timely manner in accordance with guidelines and policies.

HCSOs assist public housing renters, their advocates, contractors, local housing offices, external agencies and other departmental and government areas over the telephone, via e-mail and through other channels of communication.

The Housing Call Centre (HCC) is a fast-paced environment and is everchanging according to directions provided by the Victorian Government. HCSOs initially embed their training knowledge by taking inbound calls relating to maintenance and then, based on performance, progress to various other tasks as part of their skillset.

ACCOUNTABILITIES INCLUDE

• Provide high quality service to clients in relation to routine housing information.
• Assess client queries for housing services and make decisions from a range of established policies and procedures, legislation and regulations specific to the role.
• Review and accurately process contractor invoice claims for payment.

Please open the position description to read more.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)