Housing Services Officer — Frontline Support & Community Impact

Coast2Bay Housing Group; Caboolture; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Salary sacrifice up to $15,900 p.a.

Pre-tax entertainment allowance up to$

4 weeks annual leave + wellness days

Job summary

Coast2Bay Housing Group is seeking a Housing Services Officer to support services from our Caboolture office and across hubs. You will be the first point of contact for tenants, triaging inquiries and contributing to early resolution.

Key duties include data entry in tenancy systems, supporting tenancy finance functions, and providing administrative support to the Housing Services Team. Experience with vulnerable clients is valued.

Qualifications

• Essential administrative skills with data entry and telephone handling.
• Strong written and verbal communication with attention to detail.
• Experience working with vulnerable client groups is preferred.
• Good organisational and time-management abilities.
• Ability to collaborate with internal and external stakeholders.

Responsibilities

• First point of contact for tenants and the community, triaging enquiries.
• Data entry in a property and tenancy management system.
• Support tenancy finance functions.
• Provide administrative support to the Housing Services Team.

Skills

Data entry

Telephone handling

Written communication

Verbal communication

Vulnerable client experience

Organisational skills

Time management

Stakeholder collaboration

Proactive / detail-oriented

Tools

Property and tenancy management system

Job description

Coast2Bay Housing Group is seeking a Housing Services Officer to support services from our Caboolture office and across hubs. You will be the first point of contact for tenants, triaging inquiries and contributing to early resolution.

Key duties include data entry in tenancy systems, supporting tenancy finance functions, and providing administrative support to the Housing Services Team. Experience with vulnerable clients is valued.