Housing Services Officer — Flexible, Client-Focused Tenancy

Victorian Government; Mildura; On-site; AUD 65,000 - 80,000; Full time

Job summary

The Housing Services Officer role at the Department of Families, Fairness and Housing supports client-centered services for individuals and families seeking housing assistance or public housing.

Based in offices across Victoria, the role involves tenancy and property management, housing advice, and working with a network of community organisations to promote wellbeing and housing stability.

Qualifications

• Client-facing role requiring clear communication with diverse clients.
• Knowledge of housing options, tenancy rights, and eligibility criteria.
• Ability to navigate and interpret housing policies and procedures.

Responsibilities

• Assess clients' needs and provide housing options based on established policy and standards.
• Prepare routine cases with established procedures and represent the Department at VCAT.
• Apply early intervention strategies to sustain tenancies.

Skills

Client facing

Housing advice

Tenancy knowledge

Tools

VCAT knowledge

Job description

The Housing Services Officer role at the Department of Families, Fairness and Housing supports client-centered services for individuals and families seeking housing assistance or public housing.

Based in offices across Victoria, the role involves tenancy and property management, housing advice, and working with a network of community organisations to promote wellbeing and housing stability.