Housing Service Centre Lead, Frontline Services

Queensland Government; Roma; In loco; AUD 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

Queensland Government is seeking a Customer Service Manager for the Cairns Housing Service Centre. The role is a temporary full-time position until 16 June 2027, focused on leading frontline teams that connect customers with housing assistance and support services to achieve safe, secure and sustainable housing across Far North Queensland.

You will oversee housing intake, assessment, tenancy and property management services, guiding staff to deliver responsive, customer-focused outcomes.

Competenze

• Leadership and frontline team management experience.
• Ability to oversee housing intake, assessment and tenancy management.
• Strong collaboration with other leaders to deliver responsive, customer‑focused services.

Mansioni

• Lead frontline teams delivering housing intake, assessment and tenancy management.
• Guide staff to deliver high‑quality customer services and practical housing solutions.
• Foster a culture of collaboration, accountability and continuous improvement.
• Support teams to navigate complex situations and identify pathways to better outcomes.

Conoscenze

Leadership

People management

Customer service

Stakeholder engagement

Descrizione del lavoro

Queensland Government is seeking a Customer Service Manager for the Cairns Housing Service Centre. The role is a temporary full-time position until 16 June 2027, focused on leading frontline teams that connect customers with housing assistance and support services to achieve safe, secure and sustainable housing across Far North Queensland.

You will oversee housing intake, assessment, tenancy and property management services, guiding staff to deliver responsive, customer-focused outcomes.