Housing Engagement Coordinator

Ability WA; Perth; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ability WA is seeking a Housing Engagement Coordinator to join the Housing Team and connect people with disability to home and living supports aligned with their goals and needs. You will support customers through every stage of their housing journey, from enquiry to moving into their new home.

You will collaborate with customers, families, referral partners, Support Coordinators, therapists and SDA providers to deliver a positive onboarding experience and contribute to the growth of Ability

Qualifications

• Strong communication and interpersonal skills.
• Experience in the NDIS environment, including quoting and funding arrangements.
• Experience in Living Supports or disability services, community services, or customer engagement.

Responsibilities

• Engage with customers, families, guardians, and stakeholders to understand home and living goals and identify suitable housing options.
• Support onboarding, assess suitability for Living Support vacancies, and coordinate transitions.
• Develop and maintain relationships with SDA providers, Support Coordinators, therapists, referral partners, and other stakeholders.
• Collaborate with Housing Team to understand housemate preferences and optimise customer matching.
• Promote Ability WA's Living Supports services through networking, community engagement, and industry events.
• Assist in establishing new Living Support sites and support smooth handovers to operations.
• Contribute to occupancy and growth targets across the Living Supports portfolio.

Tools

Microsoft Office Suite

Job description

An exciting opportunity has arisen to join Ability WA as a Housing Engagement Coordinator.

This role plays a key part in connecting people with disability to home and living supports that align with their goals, preferences, and support needs. Working as part of our Housing Team, you will support new and existing customers through every stage of their housing journey, from initial enquiry and assessment through to moving into their new home.

You will work closely with customers, families, referral partners, Support Coordinators, therapists, and Specialist Disability Accommodation (SDA) providers to deliver a positive onboarding experience while supporting the ongoing growth of Ability WA's Living Supports service.

About the Role

As a Housing Engagement Coordinator, you will:

• Engage directly with customers, families, guardians, and key stakeholders to understand home and living goals and identify suitable housing options.
• Support customers through the onboarding process, including assessing suitability and compatibility for Living Support vacancies.
• Develop and maintain strong relationships with SDA providers, Support Coordinators, therapists, referral partners, and other key stakeholders.
• Work closely with existing Living Supports customers to understand housemate preferences and optimise customer matching.
• Promote Ability WA's Living Supports services through networking opportunities, community engagement, and industry events.
• Collaborate with Community Services teams to ensure smooth customer transitions and safe service handovers.
• Support the Housing and Engagement Manager in establishing new Living Support sites prior to transition to operational teams.
• Contribute to achieving occupancy and growth targets across Ability WA's Living Supports portfolio.

Administration & Reporting

You will also be responsible for:

• Maintaining accurate customer records, databases, and documentation.
• Preparing intake assessments, customer profiles, Supported Independent Living (SIL) quotes, and Rosters of Care (ROC).
• Monitoring key performance indicators, including occupancy rates and vacancy management.
• Supporting continuous improvement initiatives and administrative processes across the Housing Team.

About You

To be successful in this role, you will bring:

• Strong communication and interpersonal skills, with the ability to engage effectively with a diverse range of stakeholders.
• A positive, confident, and collaborative approach.
• Demonstrated experience within the NDIS environment, including NDIS quoting and funding arrangements.
• Experience in Living Supports, disability services, community services, customer engagement, or a similar role.
• Proven ability to develop and maintain productive relationships with customers, families, referral partners, and strategic partners.
• Strong attention to detail and a commitment to continuous improvement.
• Well-developed computer skills and proficiency in the Microsoft Office Suite.
• Relevant tertiary qualifications in a related field (desirable).
• A strong alignment with Ability WA's values and commitment to our purpose and strategic initiatives.

Essential Requirements

• Current right to work in Australia.
• National Police Clearance (or ability to obtain).
• Current NDIS Worker Orientation Module.
• Current NDIS Worker Screening Check (or ability to obtain).
• Current and valid C Class Driver's Licence.

Why Join Ability WA?

At Ability WA, we are committed to supporting people to live the life they choose. You'll join a passionate and collaborative team dedicated to creating meaningful outcomes for customers while contributing to the future of disability housing and living supports.

Applications close: Friday 4 December 2026.

Ability WA is committed to empowering all people to realise their abilities and thrive in their communities. We embrace the unique strengths of every person within our organisation and welcome people of all backgrounds, abilities, sexual orientations, gender identities, ethnicities and cultures as we continue to grow our diverse workforce.