Turndown Attendant – Housekeeping

Park Hyatt Melbourne; Melbourne; Sur place; AUD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Career progression

Hotel discounts

Duty meals on shift

F&B discounts

Onsite parking

Employee assistance

Résumé du poste

Park Hyatt Melbourne is seeking a Turndown Attendant in Housekeeping to service guest rooms and transform spaces into a home away from home. You will work with a small team and support the Housekeeping Manager in day-to-day operations.

Responsibilities include evening service to rooms, assisting guests as needed, restocking and cleaning trolleys, assisting with public areas, arranging rollaway beds, and daily reporting of maintenance issues.

Qualifications

• Experience in hotel housekeeping is preferred.
• Strong attention to detail.
• Excellent organisation and time management skills.
• Discretion and confidentiality are essential.
• Excellent customer service; autonomous or team-based.
• Willingness to work a rotating roster including evenings.

Responsabilités

• Perform evening service to all allocated rooms in accordance with training and brand standards.
• Provide assistance to guests wherever possible, or as requested.
• Restock and clean trolleys at the end of each shift.
• Assist with public areas of the hotel.
• Assist with making rollaway beds for guest requests.
• Report any maintenance problems daily.

Connaissances

Housekeeping experience

Attention to detail

Time management

Customer service

Ethics & confidentiality

Shift flexibility

Description du poste

Summary

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us

• Leading global hotel brand with career advancement opportunities

• Discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones

• Complimentary duty meals whilst on shift

• Discounted food & beverage and park club health & day spa treatments

• Discounted onsite car parking

• Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern

• 10% discount with NIB Health insurance

About the Role

As the Turndown Attendant in Housekeeping, you will be responsible for servicing all allocated guest rooms and transforming rooms into a home away from home for our guests.

Working in a small team, you will support the Housekeeping Manager with the day-to-day operations as well as supporting the team to achieve our purpose.

Some of the responsibilities include

• Perform evening service to all allocated rooms in accordance with training given and brand standards

• Provide assistance to guests wherever possible, or as requested

• Re-stock and clean trolleys at the end of each shift

• Assist with public areas of the hotel

• Assist with making rollaway beds for guest requests

• Report any maintenance problems daily

Qualifications

• Previous experience in Housekeeping within a hotel environment (four or five-star hotel experience is preferred) or similar fast-paced, cleaning services environment

• Strong attention to detail

• Exceptional organisational and time management skills

• The ability to act consistently with clear ethics and values in accordance with confidentiality

• Superior customer service skills, along with the capability of working both autonomously and as part of a team

• The flexibility to work on a rotating roster (shift times 17:30-21:30), including weekends and public holidays