Housekeeping Team Leader

Fresh Hope Communities; Stanwell Tops; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging options

Birthday leave

Weekend rotation

Onsite parking

Job summary

Fresh Hope Communities is seeking a Housekeeping Team Leader to guide and train a team across guest spaces at the Stanwell Tops site. You’ll set standards, coordinate daily workflows, and support the Housekeeping Supervisor to maintain a home‑like ambience for guests.

In this permanent, full‑time role, you’ll manage stock, assist with ordering, and document processes while ensuring cabins and common areas meet quality expectations for every stay.

Qualifications

• Experience in housekeeping within a hotel, resort, or similar setting.
• Leadership skills to mentor and support a team.
• Basic Microsoft/computer skills for stock ordering and documentation.
• A current Working With Children Check (or willingness to obtain)

Responsibilities

• Lead and guide the housekeeping team to maintain high standards.
• Train new team members and communicate with the Housekeeping Supervisor.
• Ensure daily workflows run smoothly and set the standard for cleanliness.
• Manage stock levels, assist with ordering, and update documentation (team wiki).
• Ensure guest spaces are prepared to home-like quality for each arrival.

Skills

Housekeeping experience

Leadership

Basic computer skills

Job description

About the Role

As a Housekeeping Team Leader at The Tops, you'll be more than just hands‑on in cleaning and preparation…you'll guide, support and train the team by setting the standard yourself. You'll communicate daily with the Housekeeping Supervisor, keep workflows running smoothly, and make sure every guest space reflects the 'home-like' quality and care we're known for.

This is a permanent, full-time role (38 hours per week) based at our stunning Stanwell Tops site.

If you were here last month, you might have…

• Walked across our picturesque Stanwell Tops site at sunrise, enjoying the sounds of the bush as you prepared the accommodation blocks, ready to welcome hundreds of excited school kids arriving for camp.
• Guided a new team member through our cleaning routines, showing them not just the "how" but also the "why", because at The Tops, we know a spotless bedroom or a fresh‑looking meeting hall helps set the tone for an unforgettable stay.
• Stepped in alongside your team to make sure cabins were turned around quickly and to the highest standard, knowing that every bed made and every space cleaned contributes to a guest experience that feels like home.
• Worked closely with the Housekeeping Supervisor to check off stock levels, place an order for supplies, and update the team wiki so everyone had the latest information.
• Taken pride in those small but important details. Such as ensuring linen was preapred, and facilities were ready for the next group's arrival.
• Played a part in preparing our site for a weekend conference, walking away knowing your behind‑the‑scenes effort helped create a space where people connected, laughed, and shared stories

What You'll Bring

• Experience in housekeeping within a hotel, resort, or similar setting
• Leadership skills to mentor and support a team
• Basic Microsoft/computer skills for stock ordering and documentation
• A current Working With Children Check (or willingness to obtain)

Why You'll Love It Here

• A workplace surrounded by 200 acres of natural bushland
• Onsite parking and easy access to outdoor spaces
• Salary packaging options (including novated leasing) to increase your take‑home pay
• Birthday leave so you can celebrate with the people who matter most
• Working a weekend rotation leaves you free to enjoys days off midweek

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home. For almost 90 years, we've provided quality support and lifestyle choices across retirement, residential and respite settings, as well as outdoor adventure and conferencing experiences for schools and community groups. With over 1,100 staff across NSW, we're united by our commitment to care, hospitality, and excellence.