Housekeeping Team Lead — Guest Experience & Operations

Hyatt Hotels Corporation; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee benefits

Online training and development

Laundered uniforms

Employee assistance program

Diversity and inclusion

Job summary

Hyatt Hotel Canberra, a heritage-inspired property in the heart of the capital, is seeking a Team Leader for Housekeeping to supervise guest room cleanliness and presentation. You will coordinate daily workloads, lead briefings and ensure timely responses to guest requests while maintaining Hyatt standards across floors.

The role emphasizes strong organisational skills, clear communication, and a proactive approach to guest satisfaction within a luxury hotel environment.

Qualifications

• Good problem-solving skills and sound judgement.
• Clear, friendly communication skills.
• Strong administrative and organisational skills.

Responsibilities

• Ensure guest requests and special requirements are actioned promptly and accurately.
• Help prepare daily work allocations and lead briefings for housekeeping attendants.
• Inspect VIP rooms and conduct daily room checks to ensure they meet hotel standards.
• Help plan, organise and direct the team to support an efficient housekeeping operation.
• Monitor expenses, payroll, guest supplies, cleaning supplies and laundry use.
• Support the Housekeeping Manager with the day-to-day coordination of the department.

Skills

Problem solving

Communication skills

Administrative skills

Job description

Hyatt Hotel Canberra, a heritage-inspired property in the heart of the capital, is seeking a Team Leader for Housekeeping to supervise guest room cleanliness and presentation. You will coordinate daily workloads, lead briefings and ensure timely responses to guest requests while maintaining Hyatt standards across floors.

The role emphasizes strong organisational skills, clear communication, and a proactive approach to guest satisfaction within a luxury hotel environment.