Housekeeping Coordinator

Hyatt Hotels Corporation; Canberra; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Complimentary shift meals

Discount accommodation

Training and development opportunities

Laundered uniforms

Employee assistance program

Diversity and inclusion culture

Job summary

Hyatt Hotels Corporation is seeking a detail‑oriented Housekeeping Administrator to support the daily operations of the Housekeeping Department. You will act as the department's central communications hub, coordinating guest requests and maintaining accurate room status across Front Office, Engineering and Housekeeping teams to ensure Hyatt standards are met.

You will monitor Opera PMS and HotSOS, manage VIP arrivals and special requests, and prepare daily reports while supporting rostering and

Qualifications

• Previous experience in Housekeeping or hotel administration, preferably in a luxury hotel environment.
• Experience using Opera PMS, HotSOS or similar systems is highly regarded.
• Excellent organisational and time management skills with ability to handle multiple priorities.
• Strong communication and interpersonal skills with a collaborative approach to teamwork.

Responsibilities

• Coordinate daily Housekeeping Office operations, including room allocations, guest requests and departmental communications.
• Monitor Opera PMS and HotSOS to ensure accurate room status and timely maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Maintain Lost Property register and ensure proper handling of guest belongings.
• Prepare daily allocation sheets, operational reports and support rosters and stock ordering.
• Collaborate with Front Office, Engineering and Housekeeping leaders to ensure efficient room preparation and guest satisfaction.

Skills

Excellent organisational skills

Strong communication and interpersonal

High attention to detail

Microsoft Office proficiency

Tools

Opera PMS

HotSOS

Job description

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Hyatt we care for people so they can be their best. As we continue to grow, we don't lose sight of what's most important—people. Hyatt is a company that was built by family. It's a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it's this distinct guest experience that makes Hyatt one of the world's best hospitality brands.

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

This is your chance to work with exclusive clientele at a luxuriousheritageproperty like no other.

Hosting our Promenade Café and Tea lounge outlets providing a vibrant and immersive dining experience for hotel guests and visitors alike.

The benefits you will enjoy as a valued member of our Hyatt Family:

• Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outlets
• Training and development opportunities with over 2000 online learning modules to support your career development

Laundered uniforms

• Access to an employee assistance program
• Being part of a diverse and inclusive team, passionate about their work
• Discount accommodation atHyatt properties worldwide
• Opportunity to grow and develop your career within an international hotel group

About the Role

You will be responsible for supporting the day-to-day operations of the Housekeeping Department by acting as the department's central communication hub. You will coordinate guest requests, maintain accurate room status, provide administrative support and work closely with Front Office, Engineering and the Housekeeping team to deliver exceptional guest experiences in line with Hyatt standards.

Some of the responsibilities include:

• Coordinate daily Housekeeping Office operations, including room allocations, guest requests and departmental communications.
• Monitor Opera PMS and HotSOS to ensure accurate room status and timely completion of maintenance requests.
• Coordinate VIP arrivals, guest amenities, rollaway beds, baby cots, laundry and special housekeeping requests.
• Maintain the Lost Property register and ensure guest belongings are handled in accordance with hotel procedures.
• Prepare daily allocation sheets, operational reports and support administrative functions include roster updates and stock ordering.
• Work closely with Front Office, Engineering and Housekeeping leaders to ensure rooms are prepared efficiently and guest expectations are exceeded.

Qualifications

A successful candidate will have:

• Previous experience in Housekeeping, or a hotel administrative role, preferably within a luxury hotel environment.
• Experience using Opera PMS, HotSOS or similar hotel systems will be highly regarded.
• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication and interpersonal skills with a collaborative approach to teamwork.
• High attention to detail and excellent time management skills.
• Proficiency in Microsoft Office applications.

A commitment to maintaining Hyatt's service standards and delivering exceptional guest experiences.

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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