Guest Service Officer

Hyatt Hotels Corporation; Canberra; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Free accommodation worldwide

Meal discounts

Training modules and development

Employee assistance program

Diversity and inclusion

Job summary

Hyatt Hotel Canberra is seeking a passionate Guest Service Officer to join our front office team, delivering warm and efficient service at check-in/check-out while responding to guest inquiries and delivering signature experiences.

You will manage calls, assist guests, and provide local area knowledge, contributing to a welcoming atmosphere and memorable stays.

Qualifications

• Diploma or certificate in Hospitality or Tourism is desirable.
• Knowledge of Opera is desirable.
• Ability to work under pressure.
• Experience in front office and guest service is preferred.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Handle guest calls and inquiries via phone and in person.
• Provide local information about Canberra and surrounding areas.
• Deliver high standard of guest service and resolve issues.

Skills

Customer service

Communication

Telephone handling

Guest relations

Education

Diploma or certificate in Hospitality or Tourism

Tools

Opera (hotel software)

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

What you can expect

• Complimentary and discounted accommodation at Hyatt properties worldwide!


• Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.


• Above award wages.


• Access to our employee assistance program.


• Being part of a diverse and inclusive team, passionate about their work.

Discover a career you didn't know existed.

We need your curiosity. We need your innovative spirit. And we need your authentic self.

There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers.Hospitality is more than just a job –it's a career for people who care. People like you. People like us.

About the Role

We are looking for a passionate and customer focused Guest Service Officer to join our amazing front office department, where you will be creating a welcoming experience for all our guests through helpful and exceptional service. This role will be a mixed role of handling and responding to guest calls and enquires in addition to greeting and assisting in their check in and check out. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for creating signature experiences.

Some of the responsibilities include:

• Ensure smooth and efficient operation of the Front Office on a day to day basis


• Handle internal and external phone calls, relaying messages with proficiency


• Operating and controlling the telephone switchboard


• Handle guest enquiries and requests and to have a thorough knowledge of Canberra and its surrounding areas


• Receiving Room Service orders and promptly relaying with the Room Service Kitchen and team.


• Efficiently process guest arrival and departures, through smooth check-in and check-out experiences

Qualifications

A Successful Candidate will have:

• Ability to work under pressure


• Diploma/certificate in Hospitality or Tourism Management is desirable


• Knowledge of Opera is desirable


• Preferable prerequisite knowledge of the Travel/Hotel industry highly regarded

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

Grand Hyatt Deer Valley | Park City , UT , US

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

Our family is always growing. Want to be in the know?